Summary
Overview
Work History
Accomplishments
Timeline
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Kris Farnsworth

Eau Claire,WI

Summary

Patient and empathetic member service representative with extensive background in conflict resolution and member care. Committed to maintaining a safe work environment in a fast paced, focused and constantly changing environment.

Overview

19
19
years of professional experience

Work History

Front End Supervisor

Costco
09.2023 - Current
  • Transferred to Eau Claire
  • Onsite and general marketing prior to opening.
  • Built and installed the front end registers.
  • Opened Eau Claire #1664


Front End Supervisor

Costco
04.2022 - 08.2023
  • Lead three E-Block campaigns with capture rates of 17.94%, 20.40% and 18.2% respectively
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Earned Level 2 Food Manager Certification. Actively doing Fresh Walks and SSOP's
  • Sub Supervisor in Membership January 2023 to Present
  • Attended Membership Sales "Train the Trainer" workshop
  • Front End team that built and installed Register Reset Refresh

Supervisor

M Culinary
02.2005 - 01.2022
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
  • Managed hundreds of employees at large scale events such as The Waste Management Phoenix Open, Fiesta Bowl and Barrett-Jackson Auto Show
  • Resolved guests complaints while maintaining positive customer environment
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
  • Adhered to safe work practices, food safety regulations, and corporate guidelines

Non Licensed Optician

Costco
08.2017 - 08.2020
  • Ensured great member experience by addressing member concerns, demonstrating empathy and resolving problems on the spot
  • Achieved sales goals and service performance requirements of Costco Wholesale
  • Described product to and accurately explained details and care of merchandise
  • Fostered positive work environment by consistently treating all employees and members with respect and consideration
  • Alerted members to upcoming sales events and promotions
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit

Meat Wrapper/Seafood Roadshow

Costco
11.2016 - 08.2017
  • Maintain proper temperature and humidity levels for meat products
  • Weighed, packaged and labeled meat and seafood products, following proper dating procedures
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines
  • Described product to members and accurately explained details and care of merchandise
  • Provided elevated member experience to generate loyal members
  • Protected consumers by consistently following food handling and safety guidelines

Corporate Educator/ Meat, Seafood

Whole Foods Market
11.2014 - December 2016

Effectively communicated with and supported sales, marketing and administrative teams on daily basis.

  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems
  • Conducted weekly walk-through with manager to discuss interior visual displays, including store window presentation
  • Developed reputation as efficient service provider with high levels of accuracy
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner

Accomplishments

  • Whole Foods Team Member of the year 2015
  • Costco Employee of the month April, 2018
  • Supervisor In Training Program 2021
  • Opened #1664 Eau Claire 2023


Timeline

Front End Supervisor

Costco
09.2023 - Current

Front End Supervisor

Costco
04.2022 - 08.2023

Non Licensed Optician

Costco
08.2017 - 08.2020

Meat Wrapper/Seafood Roadshow

Costco
11.2016 - 08.2017

Corporate Educator/ Meat, Seafood

Whole Foods Market
11.2014 - December 2016

Supervisor

M Culinary
02.2005 - 01.2022
Kris Farnsworth