Overview
Work History
Summary
Education
Accomplishments
Work Availability
Timeline
Matthew Manna

Matthew Manna

Sacramento,Ca

Overview

9
9

Years of service-orientated experience

4
4
years of post-secondary education

Work History

Front End Supervisor

FoodsCo
Sacramento, CA
03.2024 - Current
  • Ensure low wait times and customer satisfaction with services provided while managing a team of 4-6 cashiers and utility clerks.
  • Keeping break schedules monitoring till amounts and performing manager duties including key holding when they aren't present.

Crew Lead

Sonic Drive in (Franchised)
Brandon, MS
01.2023 - 02.2024
  • Oversaw a team of 3 to 5 cooks and front facing employees to deliver fast and quality service.
  • Highly involved in the inventory/bookkeeping and all financial aspects of the Restaurant.
  • Performance based compensation.

Head Retail Teller

Trustmark National Bank
Jackson Metro, MS
02.2021 - 02.2022
  • Assist different branches in a geographic area of approximately 60 miles as head teller substitute when needed.
  • In addition to traditional bank telling duties, I was responsible for vault totals (essentially keeping enough inventory of denominations), ensuring proper legal documentation for large withdrawals, approving other teller transactions when needed.

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Education

Bachelor of Science - Finance

University of Southern Mississippi, Hattiesburg, MS
08.2019 - 06.2020

Associate of Arts - Business

University of South Florida
06.2015 - 01.2017

Accomplishments

  • Supervised team of 12 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front End Supervisor - FoodsCo
03.2024 - Current
Crew Lead - Sonic Drive in (Franchised)
01.2023 - 02.2024
Head Retail Teller - Trustmark National Bank
02.2021 - 02.2022
University of Southern Mississippi - Bachelor of Science, Finance
08.2019 - 06.2020
University of South Florida - Associate of Arts, Business
06.2015 - 01.2017
Matthew Manna