Angela Amaya
Roselle Park,NJ
Summary
Detail-oriented leader with strong skills in cash handling and complaint resolution. Experienced in managing front-end operations to ensure seamless customer experiences and efficient team performance.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Albertsons Grocery Store
Short Hills, NJ
05.2022 - Current
- Managed front-end operations, prioritizing efficient customer service and seamless checkout experiences.
- Trained and mentored new team members on store policies and procedures.
- Developed and implemented strategies for customer engagement aimed at enhancing overall shopping experience.
- Monitored cash handling procedures to ensure accuracy and compliance with company standards.
- Coordinated with inventory management to streamline product availability at checkout areas.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
Driver
DoorDash
Roselle Park, NJ
08.2021 - Current
- Delivered orders promptly and efficiently, ensuring customer satisfaction and repeat business.
- Navigated diverse routes effectively, optimizing delivery times and reducing delays.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance checks.
- Communicated effectively with customers regarding order status and delivery updates, enhancing customer experience.
- Delivered packages efficiently while adhering to traffic laws and safety regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Supervisor
QuickChek
Cranford, NJ
11.2020 - 04.2023
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, implementing effective stock rotation to reduce waste.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Implemented safety protocols, fostering a secure environment for both employees and customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Arts - Psychology
Rutgers University
Newark01-2026
Associate of Arts - Education
Union County College
Cranford05-2023
High School Diploma -
Roselle Park High School
Roselle Park, NJ06-2021
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Complaint resolution
- Time management
- Cash counting
- Cash handling
- Staff supervision
- Training and mentoring
- Relationship building and management
- Effective planning
Accomplishments
- Supervised team of 6-10 staff members.
- Documented and resolved health risks, which led to ensuring fresh products.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Front End Supervisor
Albertsons Grocery Store
05.2022 - Current
Driver
DoorDash
08.2021 - Current
Supervisor
QuickChek
11.2020 - 04.2023
Bachelor of Arts - Psychology
Rutgers University
Associate of Arts - Education
Union County College
High School Diploma -
Roselle Park High School