Kris Hall
Houston,TX
Summary
Results-driven Senior Operations Project Manager specializing in people operations, payroll coordination, and financial accounting. Leads cross-functional initiatives that enhance payroll efficiency and improve employee onboarding processes while ensuring compliance. Committed to driving operational excellence and supporting strategic growth through effective stakeholder communication and precise execution.
Overview
23
23
years of professional experience
Work History
Senior Operations Project Manager
Sentinel-TDS
2015.05 - 2026.06
- Led cross-functional operational projects using Lean process mapping and Microsoft Project, boosting workflow efficiency and data accuracy while enhancing employee experience across departments
- Collaborated with project managers, customer service, and operations teams to streamline workflows using process-mapping and Lean techniques, reducing task turnaround time and increasing cross-team efficiency
- Partnered with HR and leadership to coordinate payroll processing using ADP, ensuring accurate data entry, thorough documentation, and timely resolution of discrepancies, resulting in error-free payroll cycles
- Streamlined employee onboarding and benefits enrollment by organizing documentation and maintaining records in Workday HRIS, improving onboarding time and benefits enrollment accuracy
- Facilitated communication between internal stakeholders to address inquiries and resolve issues with HR, finance, and leadership.
- Managed spreadsheets, documentation, and reporting tools in Google Workspace and Microsoft Office, creating weekly project dashboards that enabled senior leadership to make faster, data-driven decisions
- Maintained compliance with employment and labor regulations, internal policies, and operational standards through regular audits and policy reviews, preventing compliance breaches and supporting audit readiness
Financial Accounting Specialist
Sentinel-TDS
Fort Worth, Texas
2010.02 - 2015.05
- Prepared monthly, quarterly, and annual financial statements using the ERP system and Excel, ensuring GAAP/IFRS compliance and delivering accurate reports for senior-management review
- Managed full-cycle accounting functions-including accounts payable, accounts receivable, and general-ledger reconciliations-using Microsoft Excel and the company ERP system, which reduced month-end closing time by two days
- Processed journal entries, accruals, and expense reports in the ERP system using Excel, which ensured 100% accuracy and maintained compliance with GAAP standards
- Coordinated month-end and year-end close processes with cross-functional teams, ensuring adherence to reporting deadlines and preventing delays.
- Conducted variance and trend analyses in Excel and the ERP system, identifying cost-saving opportunities and enhancing forecasting accuracy for senior management.
- Assisted department leaders in preparing annual budgets and quarterly forecasts using Excel models, which enabled more accurate financial planning
- Monitored actual versus budget performance and prepared detailed Excel variance reports, enabling management to identify cost overruns and adjust strategies.
- Supported internal and external audits by preparing schedules, reconciliations, and documentation in Google Workspace, contributing to on-time audit completion
- Ensured compliance with financial regulations, tax filings, and internal controls, preventing compliance issues and maintaining audit readiness
Senior Command Center Analyst
Teleperformance - TP
2003.07 - 2010.02
- Managed real-time operations for multiple client accounts across two call-center locations, ensuring continuous service delivery and maintaining compliance with client SLAs
- Monitored intraday performance metrics (SLA, AHT, ASA, adherence, occupancy) using workforce-management and ACD tools, providing real-time visibility that helped teams meet daily targets
- Executed staffing adjustments based on forecasting data in Excel to mitigate volume spikes, absenteeism, and operational risks, preserving service levels during peak periods
- Acted as escalation point during service outages, SLA breaches, and critical incidents, coordinating with stakeholders to resolve issues promptly and minimize downtime
- Produced hourly and end-of-day performance reports in Google Sheets and Excel, providing insights that drove process improvements and optimized operational efficiency
- Coordinated with operations, workforce management, and IT teams in Google Workspace to align staffing schedules, maintaining 98% SLA compliance and ensuring consistent coverage across sites
- Mentored junior analysts and co-created cross-site SOPs in Microsoft Excel, which reduced process errors by 15% and increased accountability among team members
- Supported the launch of major client programs by designing monitoring workflows and building reporting dashboards in Google Data Studio, enabling real-time performance tracking and on-time delivery for all stakeholders
Education
High School Diploma -
Klein Forest High School
Houston, TX 2004.02 - 2004.05
Skills
- Project Management
- Process Improvement
- HR & People Operations Support
- Payroll coordination
- Employee Onboarding
- Payroll Compliance
- Financial Reporting
- Budgeting & Forecasting
- Project Financials
- HR Audits
- Cross-Functional Roles
- Stakeholder support
- Excel expertise
- Google Workspace
- Microsoft Office
- NetSuite
- CRM Management
- Administrative Support
- Communication
Timeline
Senior Operations Project Manager
Sentinel-TDS
2015.05 - 2026.06
Financial Accounting Specialist
Sentinel-TDS
2010.02 - 2015.05
High School Diploma -
Klein Forest High School
2004.02 - 2004.05
Senior Command Center Analyst
Teleperformance - TP
2003.07 - 2010.02