Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
ProjectManager

RUPA SHAH

Project Manager
Cambridge,MA

Summary

Instrumental Project Manager bringing 6+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Overview

3
3
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience

Work History

Senior Operations Project Manager

SAP Ariba
, Remote
07.2019 - Current
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Modified and directed project plans to meet organizational needs.
  • Lead the project management activities for cross functional projects.
  • Define new processes as required.
  • Coordinate deliverable and program execution across SAP board areas.
  • Deliver operational excellence at the executive leadership level.
  • Works closely with each stakeholder/team to define and execute effective projects and key deliverables.
  • Ensure tasks are defined, dependencies, timelines and owners are identified, issues are escalated and resolved, and plan is firmly communicated and managed.
  • Provide forums to ensure plan stays on-track, changes to plan are managed appropriately, and issues are escalated in a timely manner.
  • Responsible for the creation, execution and successful outcome of a wide variety of programs for the Ariba Product Management organization.
  • Lead relatively large and time-sensitive projects with cross-functional and geographically dispersed representation.

Critical Case Manager (Escalation Manager)

SAP
Newtown Square, PA
12.2017 - 07.2019
  • Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans.
  • Management of technical and / or functional E2E analysis within SAP s SaaS product portfolio including root cause analysis and close collaboration with Development and Operations (e.g. Cross-issue management).
  • Tracking and monitoring of the technical resolution together with SAP’s SaaS stakeholders.
  • Pro-active customer support and close collaboration with all Cloud LOBs on pro-active measures (e.g. through service plan creation).
  • Orchestration of top issue resolution with all involved key stakeholders including the customer.
  • Securing commitment of all the necessary organizations and levels within SAP.
  • Reporting on critical customer situations as a basis for regular executive level communication.
  • Avoidance of global escalations and Process adherence (CRM maintenance, reporting, Back-office interface etc.).

Business Support Specialist/Account Manager

SAP, SuccessFactors
Palo Alto, CA
05.2015 - 11.2017
  • Analyze business requirements and change it into technical requirements to anticipate the future requirements.
  • Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained E-Learning Courses for different customers.
  • Managing a team of 10-15 people to make sure the testing is done efficiently, and the results are delivered on time.
  • Understanding the old system with the upcoming new system and was also involved in Manual Testing.
  • Worked directly with the customers to understand their requirements and to help troubleshoot any issues with the courses hosted by iContent.
  • Worked with several types of E-Learning courses such as AICC, SCORM 1.2 and SCORM 2004.
  • Uploading and updating the courses for the customers in the iContent LMS for different customers.
  • Preparing Statistical reports for customers every month based on their usage and types of courses in the iContent LMS.
  • Effectively communicate the progress of project activities to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continues to meet goals.

PHP Developer/ Business Analyst/ Quality Assurance

University of North Carolina
Charlotte, NC
05.2012 - 01.2013
  • Designed Custom frontend for the website using various web designing applications such as PHP, CSS, JavaScript and jQuery.
  • Worked with and maintained Oracle database for the enhancement of the site and wrote codes for the encryption of the data in the database.
  • Designed and implemented user roles in PHP and oracle and wrote JavaScript and jQuery scripts for minor bug fixes or errors.
  • Analyze business requirements and change it into technical requirements to anticipate the future requirements.
  • Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained PHP applications.
  • Worked with financial platform and versioning software namely Tortoise Subversion (SVN) for software versioning and revision control system.
  • Involved in designing the user interfaces using HTML and CSS and worked on client-side form validations using JavaScript.
  • Understanding the old system with the upcoming new system and was also involved in Manual Testing.
  • Designed and documented functional and technical documents and helped the DBA with the performance, integrity and security of the Database.
  • Worked directly with the management and the client to design the Admission page for UNCC for both national and international students.

Education

Bachelor of Science - Information Technology Project Management

Kean University
Union, NJ
01.2008 - 01.2012

Skills

    Advanced problem solving

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Software

MS Office

PHP, Java, C, Python

JIRA

SuccessFactors LMS - AICC, SCORM

HTML, CSS, Javascript

Fiddler

CoreFTP

MySQL

Microsoft Project, Visio

Certification

Advanced Level PHP Programming (ALPP)

Interests

Gardening

Baking

Blogging

Timeline

Senior Operations Project Manager

SAP Ariba
07.2019 - Current

Critical Case Manager (Escalation Manager)

SAP
12.2017 - 07.2019

Business Support Specialist/Account Manager

SAP, SuccessFactors
05.2015 - 11.2017

PHP Developer/ Business Analyst/ Quality Assurance

University of North Carolina
05.2012 - 01.2013

Advanced Level PHP Programming (ALPP)

12-2011

Bachelor of Science - Information Technology Project Management

Kean University
01.2008 - 01.2012

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