Angela Cantu
Accomplished accounting, operations, and administrative leader with 10+ years of management experience overseeing financial operations, accounts receivable, billing, collections, office administration, and cross-functional teams. Extensive background managing customer accounts, reconciling payments, resolving complex billing discrepancies, improving operational processes, and supporting executive leadership within the construction industry. Proven ability to lead teams, develop standardized procedures, ensure compliance, analyze financial data, and deliver exceptional customer service while maintaining confidentiality.
Diligent Accounts Receivable Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Work History
Project Manager | Office Manager | Accounting & Operations Manager
- Managed daily business operations, accounting support functions, accounts receivable activities, administrative staff, and customer financial transactions while leading office operations in a high-volume construction environment.
- Leadership Experience: Managed office operations for more than 10 years. Supervised office personnel, trained employees, improved workflows, coordinated departments, and partnered with leadership to improve operational performance.
- Accounts Receivable & Financial Management: Managed AR from invoicing through final payment; applied customer and insurance payments; investigated billing discrepancies, reconciled accounts, prepared balance statements, managed collections, supported month-end reporting, maintained audit-ready records, coordinated vendor payments, and supported budgeting and purchasing.
- Process Improvement: Developed SOPs, streamlined billing and collections, reduced errors, improved interdepartmental communication, and created training documentation.
- Additional Experience: Office Management, Team Leadership, Accounts Receivable, Billing, Customer Collections, Vendor Management, Financial Reporting, Contract Administration, Payroll Support, Executive Administrative Support.
Service Manger
3 Years 1 Month- Managed daily operations, ensuring efficient workflow and exceptional customer service.
- Supervised team performance, providing guidance and training to enhance skills and productivity.
- Implemented process improvements, reducing response time for service requests by optimizing scheduling.
- Developed client relationships, addressing concerns promptly to maintain high satisfaction levels.
- Coordinated project timelines, ensuring timely completion of roofing installations within budget constraints.
- Oversaw inventory management, ensuring availability of materials while minimizing waste and costs.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.