Nicole Smith
Clarksville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices and related options. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
Sr. Assistant Manager
Speedy Cash
Clarksville, TN
07.2015 - Current
- Communicated with customers during complete loan application process in store or by phone.
- Provided Check Cashing services upon completion of company check verification procedures.
- Responded to customer concerns or issues and assisted with customer account management.
- Completed daily new loan audits and assisted in weekly store audits.
- Maintained secure Vault and large cash drawers, promptly resolving discrepancies in daily totals.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Assisted with interviewing, hiring and training of staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Store Manager
Express Tan
Clarksville, TN
03.2012 - 06.2015
- Managed store employees successfully in fast-paced seasonal environment.
- Coached sales associates in product specifications, sales incentives and selling techniques
- Maintained monthly sales requirements for Store along with personal sales requirements.
- Managed scheduling for store shifts to accomplish proper staffing.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed monthly store inventory audit.
Customer Service Specialist Head Cashier
Rural King
Clarksville, TN
06.2006 - 02.2010
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns or exchanges.
- Shift Lead for all PM Cashiers, delegated closing procedures.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
High School Diploma -
Northwest High School
Clarksville, TN05.2006
Skills
- 10 Years of Customer Service and Assistance
- Customer Account Management
- Upselling Products & Services
- 10 Years of Management Experience
- Staffing, Scheduling and Coordinating
- Employee Training, Coaching, and Motivation
Timeline
Sr. Assistant Manager
Speedy Cash
07.2015 - Current
Store Manager
Express Tan
03.2012 - 06.2015
Customer Service Specialist Head Cashier
Rural King
06.2006 - 02.2010
High School Diploma -
Northwest High School
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