Lydia Thompson
Tucson,AZ
Summary
Organized and motivated professional with extensive experience in customer service, telecommunication, and administrative tasks. Excels in calendar management, scheduling, and clear and effective communication.
Overview
5
5
years of professional experience
Work History
Visitor Services Associate
Tucson Museum Of Art And Historic Block
08.2023 - Current
- Demonstrated knowledge of different departments and the most effective means of communication with each; according to their workload and availability
- Readily assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Communicated clearly and amicably with the public, fellow staff, and board members over numerous forms of communication both written and verbal
- Efficiently sorted, received, and distributed mail to appropriate departments
- Confirmed reservations, communicated with clients, and updated client membership records
- Demonstrated knowledge of internal company calendar, upcoming public events, and recurring annual events to public and staff
Navigator
ABR (American Board of Radiology) - Seasonal
05.2021 - 05.2022
- Effective teamwork in a high stakes environment
- Ability to take and execute directions exactly as dictated
- Adherence to specific guidelines to maintain a uniform experience for clientele.
Store Associate/Cashier
Homegoods
07.2021 - 12.2021
- Above and beyond customer service
- Attention to detail within a fast-paced environment
- Problem-solving amongst deadlines and fulfilling time sensitive quotas
- Stocking, modeling, and retrieving merchandise
- Maintained proficiency amongst changing policies and procedures.
Call Center Agent
PetSmart SRC
11.2020 - 04.2021
- Technical operation and problem solving, customer assistance and direction, expertise in meeting sales quotas, practice in troubleshooting/managing remote equipment
- Effective and consistent communication via Microsoft Outlook and Microsoft Teams
- Quickly adapted to training process and exceeded company standards
Hostess
Pedal Haus Brewery
08.2019 - 02.2020
- Demonstrated excellent in-person communication and telecommunication skills
- Initiated and maintained friendly rapport with new and regular guests and collaborated efficiently with fellow employees
- Effectively organized large events and smoothly navigated high guest volumes
- Displayed competence and adaptability in fast-paced environment; keeping track of server rotations, customer satisfaction, as well as timelines whilst maintaining company standards and providing excellent customer service
Education
Bachelor's - Sociology
Arizona State University
Tempe, AZ05.2020
Skills
- Excellent written and verbal communication skills
- Detail oriented
- Computer savvy
- Adaptable
- Strong leadership skills
- Artistic
- Personable
- Office Administration
- Customer Service
Languages
Spanish
Professional Working
Timeline
Visitor Services Associate
Tucson Museum Of Art And Historic Block
08.2023 - Current
Store Associate/Cashier
Homegoods
07.2021 - 12.2021
Navigator
ABR (American Board of Radiology) - Seasonal
05.2021 - 05.2022
Call Center Agent
PetSmart SRC
11.2020 - 04.2021
Hostess
Pedal Haus Brewery
08.2019 - 02.2020
Bachelor's - Sociology
Arizona State University
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