Kris Lapore
Cornelius,OR
Summary
Experienced Retail Lead and Customer Service Professional, adept in enhancing department operations and customer satisfaction. Proven track record in visual merchandising, inventory management, and strategic planning. Skilled in leading teams to achieve business goals and adapt to market changes. Committed to leveraging problem-solving skills and interdepartmental collaboration for continued success.
Overview
8
8
years of professional experience
Work History
Department Lead
Fred Meyer
Salmon Creek , WA
09.2017 - 03.2024
- Led a department in a fast-paced environment, quickly adapting strategies to meet changing demands, and improve efficiency.
- Managed daily operations, ensuring efficient workflow and productivity.
- Enhanced product visibility and customer appeal through innovative merchandising, increasing customer satisfaction.
- Streamlined inventory management using technology, improving accuracy in stock levels, and sales reporting.
- Collaborated with senior management to align departmental goals with broader business objectives, fostering a unified approach to challenges.
- Developed and implemented customer service protocols that resolved issues swiftly, ensuring high levels of customer satisfaction.
Sales/Customer Service Associate
Fred Meyer
Salmon Creek, WA
10.2015 - 09.2017
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Promoted high customer satisfaction by swiftly identifying and resolving problems with courteous, knowledgeable service.
- Educated customers on special pricing opportunities and company offerings.
- Provided product and service details to customers through telephone and face-to-face interactions.
- Resolved billing disputes by adjusting invoices, and providing monetary refunds.
- Executed accurate cash register operations and transactions during peak times.
Education
Associate of Arts -
Clark College
Vancouver, WABachelor of Arts - Communications
University of Washington
Seattle, WASkills
- Strategic planning and delegation
- Inventory coordination
- Verbal and written communication
- Departmental leadership
- Excellent customer relations
- Visual merchandising strategy
- Interdepartmental collaboration
- Analytical problem-solving
- Conflict resolution
- Time management
Affiliations
Clark College Japanese Language Club Officer
Seattle homeless and Alcoholics’ Anonymous outreach with Reform University Fellowship
Humanitarian Aid trip to El Salvador for Hurricane Clean up and Construction
Clark College Model United Nations Team/Secretariat Member/Head Delegate
Awarded a Commendation at Harvard National MUN.
Presented speech at the National MUN Conference in the United Nations General Assembly Plenary.
Timeline
Department Lead
Fred Meyer
09.2017 - 03.2024
Sales/Customer Service Associate
Fred Meyer
10.2015 - 09.2017
Associate of Arts -
Clark College
Bachelor of Arts - Communications
University of Washington
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