Kris Mayes
Butte,MT
Summary
As an individual who has a tremendous passion and love for our parks and open space with the ability to inspire a shared vision working collaboratively with an active and involved community, I see a need for us to balance enhancement, expansion and environmental concerns while still preserving the quality of life in Silver Bow County.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Security Technician
City-County Of Butte Silver Bow
03.2022 - Current
- Resolve Internet and wireless and wired network access problems.
- Determine and resolve printer and networked copier outages.
- Support team needs with research and problem-solving abilities.
- Maintain inventory records and documentation for equipment in database.
- Conduct system patching and software updates to field laptops using remote access software.
- Analyze current information and helped develop plans to address needs.
- Help department set up equipment for meetings, events and operations.
- Research problems and use technical documentation to apply solutions.
- Work with vendors to resolve problems with services, equipment, or inventory.
- Test systems to identify root causes to problems and uncover bugs.
- Update firmware, troubleshoot connectivity issues with remote monitoring equipment.
- Contribute to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Investigate data issues and offer suggestions for resolution to supervisor.
- Replace defective components and upgrade office equipment per technology plan.
- Help IT team document core systems configurations, relevant passwords, and system access requirements.
- Install application software and upgrades, virus protection, and drivers.
- Shadow personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- In charge of making sure all employees are up to date on annual security training
- In charge of randomly sending out phishing emails to all employees
- In charge of security training for all employees
- Image new desktop and laptop computers with necessary software and applications
- Onboard new employees
- Create and print employee badges
- Support team needs with research and problem-solving abilities
- Conduct system patching and software updates to field laptops using remote access software
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Increased team efficiency by assisting in implementation of new technology systems and processes.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Performed regular data backups to ensure information security and minimize potential risks from data loss incidents.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Facilitated knowledge sharing among team members regarding industry trends and emerging technologies.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Co-Owner/Certified Fitness Instructor
Rooted Tribe Hot Yoga Studio
01.2019 - Current
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established a comprehensive employee training program to ensure consistent service standards across all departments.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
- Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
- Spearheaded donation driven yoga classes, increasing public visibility while giving all proceeds back to local organizations in need of support.
- Organized free community yoga classes at several local businesses, increasing public visibility.
- Co-Organized and led a yoga retreat in Costa Rica, that included 31 people.
- Co-Organized our Annual hike into Lake Agnes, where several members camp overnight and do yoga classes on the sandy beach.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established team of motivated and highly skilled employees to help run business.
- Established foundational processes for business operations.
- Directed market expansions to propel business forward, meet changing customer needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced gym member satisfaction through exceptional customer service and prompt response to inquiries.
- Conducted thorough fitness assessments for new clients, identifying strengths, weaknesses, and areas for improvement.
- Developed and implemented group exercise classes, resulting in increased gym membership and participation rates.
- Ensured a safe workout environment by enforcing proper exercise techniques and promptly addressing any safety concerns.
- Fostered a positive gym atmosphere by maintaining clean facilities and promoting a welcoming environment for all members.
- Collaborated with other fitness professionals to continuously improve the quality of services offered at the facility.
- Improved overall client well-being through education on stress management techniques and self-care habits.
- Provided injury rehabilitation support to clients recovering from sports-related incidents or surgeries, facilitating their return to optimal health levels.
- Retained high client retention rates by consistently monitoring progress, adjusting programs as needed, and celebrating milestones achieved together.
- Implemented innovative fitness challenges within the gym community that encouraged friendly competition among participants while driving results-oriented workouts.
- Expanded clientele base through effective marketing strategies such as social media promotion of success stories and referral incentives.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Kept accurate and updated client records to track progress and provide follow-up.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Adapted classes to meet needs of participants with varying fitness levels.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Mill Operator
Teck Washington Mine Metaline Falls
09.2015 - 07.2019
- Filtration- in charge of operation and monitoring of LAROX zinc filter press, cake thickness moistures along with filter chutes for con
- Responsible for water addition and feed slurry tanks
- Operate and monitor lead filtrate disc
- Responsible for checking and maintaining densities for both lead and zinc circuits and also responsible for monitoring and servicing underflow pumps for both circuits
- Continually monitor and mix lime in lime slurry tank also unloading and transferring lime from pup trailer to lime silo
- Load out- Responsible for monitoring of con trucks used to transport of con to Trail BC
- Maintain scale and sump pumps, record tare weights and truck numbers on proper documents
- Take con samples from stock piles to assay lab
- Ensure all rules and safety are being followed
- Flotation- Responsible for floating minerals out of ore by using air, level and chemicals
- Ensure all reagents are mixed and added to process flow
- Report and correct any abnormal sample readings and plant functions to foreman
- Replenish reagents to ensure sufficient stock for next crew
- Grinding- Continually monitor flow of crushed ore from coarse ore bins to fine ore bins to ball mills
- Operate and maintain several sump pumps and feed pumps
- Record pulp densities, and monitor cyclones
- Measure reagent set points and flows for mill addition points
- Carry out all maintenance tasks and housekeeping as needed
- Crusher operator- Responsible for operation of 2 Metso tertiary cone crushers
- In charge of general house keeping and maintenance
- Responsible for monitoring shaker screens.
Overhead Crane Operator
Montana Resources
06.2009 - 09.2015
- General maintenance of P&H and
- Ederer cranes
- Grease and inspect daily
- Monitor trolley wheels and motors
- Inspect hoist cables and power cables
- Duties included unloading train cars full of tin with magnet and putting it in stockpile
- Taking tin from stockpile and putting it in cells that have leach water running through them
- Made sure cells are adequately tinned up to assure in full recovery of copper
- Moving of decant pumps to various cells
- Trimming of cells to remove tin that has not precipitated to copper
- Shaker Building – Monitor shaker as tin comes across screen
- Monitor belts and pulleys to ensure they are in good working condition
- Monitor mag separator that separates iron from copper
- Monitor vac pump to ensure it is pumping and in good condition
- General pump maintenance and clean up
- General Maintenance on pipe, stainless, pvc, black plastics
- Various pumps horizontal and vertical
- Various valves and flow meters
- Responsible for monitoring leach dumps and water flow selection areas
- Flotation- Responsible for floating minerals out of ore by using air, level and chemicals
- Ensure all reagents are mixed and added to process flow
- Report and correct any abnormal sample readings and plant functions to foreman
- Replenish reagents to ensure sufficient stock for next crew
- Grinding- Continually monitor flow of crushed ore from feed bins onto pan feeders, then into seven rod mills and thirteen ball mills
- Operate and maintain several sump pumps and feed pumps
- Record pulp densities, and monitor cyclones
- Measure lime and diesel set points for the mill addition points
- Carry out all maintenance tasks and housekeeping as needed
- HSBWTP- Horseshoe Bend Water Treatment Plant
- Responsible for treating the Horseshoe Bend, Berkeley Pit and Continental Pit waters, for the removal of heavy metals
- Monitor reactors and clarifiers
- Monitor the Equalization basin, Influent and Effluent wet wells
- Calibrate and maintain several different Ph probes and electrodes, as well as turbidity meters
- Operate and maintain lime slaking and Polymer systems
- Monitor and maintain Blowers, flow meters and agitators
- Measure scale build up and overall water quality.
Lead Man/Relief Foreman
Montana Tunnels Inc
09.2003 - 05.2009
- Responsible for nine man crew and continuous operation of processing plant by monitoring and operating process equipment in all designated areas
- Control Room-Continually monitored and controlled all alarms, air levels, chemicals and process flows according to set points
- Completed operator log sheets
- Carried out foreman's instructions as to variations and modifications to operating settings and parameters
- Flotation- Floated minerals out of ore by using air, level and chemicals
- Ensured reagents were mixed and added to process
- Reported and corrected any abnormal sample readings and plant functions to foreman
- Replenished reagents to ensure efficient stock for next crew
- Filtration- Continually monitored Zn and Pb thickeners for rake height and torque
- Monitored underflow pumps, densities and pump strokes
- Monitored
- Pb drum filter, cloth and agitators
- Larox filter press, cake thickness and con bins
- Gravity- Used Derrick screens and Knelson concentrators to separate and collect free gold
- Monitored feed pump, dump cycles and parameters
- Grinding- Crushed ore rejects in 1560 cone crusher to be fed back into
- SAG mill
- Monitored all mills, conveyors, cyclones, pulp densities and pan feeders
- Carried out maintenance tasks and housekeeping
- Crusher Operator- Control room, monitored flow of ore into hopper through jaw and onto belt
- Controlled pan feeder speeds, belts and metal detectors
- Operated 992 front end loader, to feed ore into hopper to be either gravity fed to mill, or stock piled under tepee
- Operated D-8 dozer under stock pile tepee.
Service Technician
Cox Communications
05.2002 - 09.2003
Meter Installer
Tru-Check Inc
08.2001 - 05.2002
Field Service Technician
AT&T LNS, Tek Systems
03.2000 - 06.2001
Education
Associate of Science - Computer Networking And Cybersecurity
Montana Tech of The University of Montana
Butte, MT05.2022
Skills
- Responsible, detail-oriented, self-motivated, with excellent communication skills
- Excellent troubleshooting skills in relationship to software/hardware, break/fix, and connectivity issues, A/V, conference rooms,network
- Enjoy prioritizing issues quickly and rapidly to enhance business function
- Strong ability to work independently, but wise enough to know when guidance is prudent
- Work well independently or in team environment First in class customer facing skills with end-users, management, and executive level team members to insure seamless operations communications workflow
Certification
- CJIN Security Awareness Training, Level 3 - August 10, 2022
Timeline
IT Security Technician
City-County Of Butte Silver Bow
03.2022 - Current
Co-Owner/Certified Fitness Instructor
Rooted Tribe Hot Yoga Studio
01.2019 - Current
Mill Operator
Teck Washington Mine Metaline Falls
09.2015 - 07.2019
Overhead Crane Operator
Montana Resources
06.2009 - 09.2015
Lead Man/Relief Foreman
Montana Tunnels Inc
09.2003 - 05.2009
Service Technician
Cox Communications
05.2002 - 09.2003
Meter Installer
Tru-Check Inc
08.2001 - 05.2002
Field Service Technician
AT&T LNS, Tek Systems
03.2000 - 06.2001
Associate of Science - Computer Networking And Cybersecurity
Montana Tech of The University of Montana
- CJIN Security Awareness Training, Level 3 - August 10, 2022
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