Kris Miller deDiego
Phoenix,Arizona
Summary
Exceptional customer service professional with proven effectiveness at the Arizona Department of Economic Security, excelling in complaint resolution and customer relations. Skilled in problem-solving and communication, I effectively addressed customer needs, enhancing satisfaction and loyalty. Committed to delivering high-quality service and fostering positive experiences in every interaction.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Arizona Department of Economic Security
03.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Krogers Grocery Store
12.2019 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Educational Consultant
Insight 4 Solutions
09.2006 - 10.2020
- Incorporated music, art, poetry, and literature into lessons to actively involve the learner.
- Analyzed and restructured educational programs
- Designed course materials and supported implementation.
- Provided workshops for teachers to introduce methods to enhance learning for their students
Assistant Manager
Senior Mobile Home Park
07.2012 - 09.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Teacher
Parker Montessori Ed Institute
09.2007 - 01.2009
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Master of Science - Education
Edinboro University of Pennsylvania
Edinboro, PA05-1980
Bachelor of Science - Education
Millersville University of Pennsylvania
Millersville, PA05-1975
Skills
- Complaint resolution
- Call center experience
- Customer relations
- Problem resolution
- Good communication skills
References
_________________ REFERENCES ________________
Marcel Pitts Arizona Department of Economic Security .... (602) 505-4703
Lenord Anderson Kroger Grocery Store .... (602) 505-0381
Shara Brinkley Friend and Christian Mentor .... (623) 299-0398
Jan McLeod Manager at Senior Mobile Home Park .... (818) 938-0662
Hedy Hopewell Character and Teaching Reference .... (208) 761-5542
Annette Jones Character and Teaching Reference .... (720) 838-9694
Timeline
Customer Service Specialist
Arizona Department of Economic Security
03.2021 - Current
Cashier
Krogers Grocery Store
12.2019 - Current
Assistant Manager
Senior Mobile Home Park
07.2012 - 09.2015
Teacher
Parker Montessori Ed Institute
09.2007 - 01.2009
Educational Consultant
Insight 4 Solutions
09.2006 - 10.2020
Master of Science - Education
Edinboro University of Pennsylvania
Bachelor of Science - Education
Millersville University of Pennsylvania
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