Kris Stevens
Encompass Medical Group/Premier Imaging
Independence,MO
20
Years of experience
Dedicated Lead Radiology Referral Coordinator with 20 years of expertise in insurance verification and medical terminology. Proven ability to streamline referral processes and enhance patient satisfaction through effective communication. I have worked in healthcare for over 20 years and I still learn something new every single day.
Work History
Lead Radiology Referral Coordinator
7 Years 1 Month- Developed and coordinated "Weekly Huddle" to keep all radiology referral coordinators up-to-date on current company policies and procedures.
- Coordinated patient referrals and appointments to ensure timely access to specialty care.
- Streamlined communication between healthcare providers and patients to enhance referral processes.
- "Clouded" electronic health records system for accurate tracking of patient referrals and outcomes.
- Mentored junior staff in best practices for managing patient inquiries and referrals effectively.
Medical Appointment Scheduler
1 Year 4 Months- Coordinated patient scheduling of pain procedures (epidural steroid injections) .
- Managed multi-line phone system, addressing patient inquiries and confirming appointments efficiently.
- Collaborated with medical staff to optimize schedules based on patient needs and clinic capacity.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Surgery Scheduler
2 Years 10 Months- Managed patient appointments using electronic scheduling systems to enhance data accuracy and accessibility.
- Communicated effectively with surgeons and nursing staff to ensure alignment on pre-operative requirements.
- Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
- Monitored patient flow and addressed scheduling conflicts proactively, ensuring timely surgical interventions.
- Created the "Daily Surgery Board" in the department with all scheduled procedures for staff review throughout the day.
Imaging Scheduler
5 Years 8 Months- Streamlined scheduling processes, reducing appointment wait times and improving patient satisfaction.
- Scheduled imaging appointments to optimize patient flow and resource allocation.
- Mentored junior schedulers, fostering a collaborative environment that encouraged professional development.
- Managed patient records through a major software change from Athena to Epic, for accuracy and compliance.
Education
Bachelor of Arts - Music Performance
Skills
Pre-authorizations
Insurance verification
Medical terminology
Multi-line phone proficiency
Benefits verification
Organizing department schedulers' workflow
Affiliations
Alpha Phi
Timeline
Lead Radiology Referral Coordinator
Encompass Medical Group/Premier Imaging
09.2019 - CurrentRead More
Medical Appointment Scheduler
KC Pain Center
05.2018 - 09.2019Read More
Surgery Scheduler
Centerpoint Medical Center Indepencence MO
07.2015 - 05.2018Read More
Imaging Scheduler
Centerpoint Medical Center Indepencence MO
11.2010 - 07.2016Read More
University of Central Missouri
Bachelor of Arts from Music Performance
Read More