Krisandra Mack
Virginia Beach,VA
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 2 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Receptionist
Abbey Animal Hospital
10.2022 - 05.2024
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
- Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
- Was promoted to head receptionist 10 months after I began working with the company
Pool Attendant
Ripley Heatwole Company
05.2020 - 09.2022
- Collaborated with management on developing new policies or procedures aimed at improving overall guest satisfaction.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Maintained up-to-date certifications in first aid, CPR, and lifeguard training to ensure optimal preparedness for emergency situations.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
Education
High School Diploma -
Salem High School
Virginia Beach, VA06.2022
Skills
- Guest Services
- Cleaning Experience
- Communication Skills
- English
- Customer service (4 years)
- Veterinary clinic (2 years)
- Communication skills
- Computer skills
- Animal care
- Microsoft Office, Excel, Word, Outlook, Powerpoint
- Medical office experience
- Administrative experience
- Time management
- Medical receptionist
Certification
Driver's License
Timeline
Head Receptionist
Abbey Animal Hospital
10.2022 - 05.2024
Pool Attendant
Ripley Heatwole Company
05.2020 - 09.2022
High School Diploma -
Salem High School
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