Krischen Robertson
Consumer Cellular
Oklahoma City,OK
10
years of professional experience
Dedicated TSS Agent with a strong work ethic and exceptional attention to detail. Proven ability to enhance operational efficiency and deliver outstanding customer service.
Work History
TSS Agent
2 Years 3 Months- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Developed training materials for onboarding new agents, enhancing overall team performance.
- Implemented process enhancements that increased operational efficiency and reduced turnaround times.
- Collaborated with cross-functional teams to launch new product offerings, improving market competitiveness.
- Mentored junior agents, providing guidance on best practices in customer service interactions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Painter
5 Years 3 Months- Prepared surfaces for painting by sanding, scraping, and cleaning to ensure optimal adhesion.
- Applied various paint types using brushes, rollers, and spray equipment to achieve desired finishes.
- Maintained tools and equipment to ensure proper functioning and safety compliance during operations.
- Assisted in estimating project timelines and material costs based on customer specifications and needs.
- Implemented process improvements that enhanced workflow efficiency and reduced project completion times.
- Trained new employees on safety protocols, painting techniques, and equipment handling procedures.
- Monitored inventory levels of paints and supplies, ensuring availability for ongoing projects without delays.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Improved team morale and efficiency by fostering collaborative work environment.
- I Owned an operated
Painter Supervisor
7 Years 9 Months- Supervised daily painting operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored junior painters on techniques and equipment usage for optimal performance.
- Coordinated project schedules, allocating resources effectively to meet client deadlines.
- Conducted regular inspections of work sites to maintain compliance with industry regulations and best practices.
- Developed training materials to elevate team skill sets and promote continuous learning initiatives.
- Implemented process improvements that enhanced workflow efficiency and reduced material waste.
- Managed inventory of supplies, ensuring timely procurement while minimizing costs through strategic vendor negotiations.
Dietary Manager
1 Year 1 Month- Developed and implemented dietary menus in compliance with nutritional guidelines.
- Coordinated meal service schedules to ensure timely delivery for residents.
- Trained staff on food safety standards and proper handling techniques.
- Monitored inventory levels and ordered supplies to maintain kitchen efficiency.
- Evaluated resident dietary preferences to enhance meal satisfaction and engagement.
- Monitored production to check safety, standardized production and appropriate portioning.
Education
High School Diploma
Skills
Strong work ethic
Attention to detail
Exterior painting
Problem-solving
Team player
Effective multitasking
Self-directed and motivated
Time management
Team collaboration
Punctual and dependable
Creative thinking
Timeline
TSS Agent
Consumer Cellular
07.2024 - CurrentRead More
Painter
Krischen Painting
03.2019 - 06.2024Read More
Dietary Manager
Northwest Nursing Home
02.2017 - 03.2018Read More
Painter Supervisor
Kevin’s Painting
09.2016 - 06.2024Read More
West High School
High School Diploma
Read More