Kriscia Flores
Raleigh,NC
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server
Pf changs
Raleigh
07.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Host /Head Bartender
Benihana
Miami , FL
08.2018 - 06.2022
- Handled incoming calls to set reservations and confirm details
- Answer guest questions regarding menu items
- unsure that the restaurant is clean and presentable at all time
- making sure guest are satisfied
- Performed light administrative duties such as filing documents and taking messages.
- Stocked server areas with supplies before, during and after shifts.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Skills
- Multitasking
- guest satisfaction
- Communication skills
- Team member support
- Exceptional customer service
Timeline
Server
Pf changs
07.2022 - Current
Host /Head Bartender
Benihana
08.2018 - 06.2022