Kriselda Torres
Winter Haven
Summary
Senior medical assistant with extensive experience in patient care and team leadership. Proven track record in ensuring quality patient outcomes while training new hires and optimizing clinical workflows. Committed to patient advocacy and effective communication within healthcare settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
Millenium Physician Group
Winter Haven
02.2024 - Current
- Taking vital signs (blood pressure, pulse, temperature, oxygen levels)
- Performing EKGs
- Administering injections or medications
- Preparing patients for exams
- Assisting physicians during procedures
- Collecting and preparing lab specimens
- Basic wound care and dressing changes
- Infection control & sterilization techniques
- Coordinated patient appointment schedules to enhance clinic workflow and reduce patient wait times.
- Oversaw daily activities of medical assistants, ensuring smooth operations and adherence to clinic protocols.
- Ensuring quality patient care
- Served as liaison between providers and staff to facilitate communication and improve patient care.
- Training new hires
Medical Assistant
Lakeland Regional Health
Lake Wales
04.2023 - 02.2024
- Administering injections or medications
- Preparing patients for exams
- Assisting physicians during procedures
- performed vital signs (blood pressure, pulse, temperature, oxygen levels)
- Performing ECG
- Collecting and preparing lab specimens
- Basic wound care and dressing changes
- Managed inventory through strategic ordering of office supplies to ensure adequate stock levels.
- Monitored and addressed quality gaps in patient care processes.
Medical Assistant
Physicians Care Centers
Winter Haven
01.2022 - 08.2023
- Oversaw prior authorizations for surgical procedures and imaging to ensure timely patient access.
- Assisted in triaging patients and coordinating referrals.
- Supported office management with scheduling and medication refills.
Certified Medical Assistant
Gessler Clinic
Winter Haven
02.2016 - 01.2023
- Provided injections and medications according to state regulations.
- Taking vital signs (blood pressure, pulse, temperature, oxygen levels)
- Performing EKGs
- Preparing patients for exams
- Assisted physicians during procedures to enhance patient outcomes.
- Collecting and preparing lab specimens
- Basic wound care and dressing changes
- Ensured sterilization techniques were followed to maintain a safe environment.
Receptionist
Mid Florida Foot and Ankle Clinic
Lakeland
07.2013 - 12.2013
- Scheduled appointments and managed patient files to ensure a smooth workflow.
- Collected co-pays and assisted with X-ray procedures.
- Greeted patients and visitors with professionalism and courtesy.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries efficiently.
Customer Service Representative
Plaza Mexico
Winter Haven
01.2005 - 08.2010
- Coordinated cashier schedules and handled office operations to ensure smooth daily functions.
- Processed transactions and communicated with vendors.
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using the point-of-sale system.
Education
Associate's Degree - General Studies
Warner University
Lake Wales, FL05.2020
Diploma - medical assistant
Everest University
South OrlandoSkills
- Medical Knowledge
- Medical terminology
- Anatomy and physiology
- Medication administration
- Vital sign assessment
- EMR proficiency
- EKG performance
- HIPAA compliance
- Patient Care
- Patient service
- Intake
- Basic life support
- Emergency response preparedness
- Insurance verification
- Microsoft Office Suite
- Team leadership
- Training and mentoring
- Patient advocacy
- Bilingual Communication
- Quick problem solver
- Reliable team player
- Office management
- Skilled in translations
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS) Certification
- CPR/First Aid/HIPAA/OSHA Certification
Timeline
Senior Medical Assistant
Millenium Physician Group
02.2024 - Current
Medical Assistant
Lakeland Regional Health
04.2023 - 02.2024
Medical Assistant
Physicians Care Centers
01.2022 - 08.2023
Certified Medical Assistant
Gessler Clinic
02.2016 - 01.2023
Receptionist
Mid Florida Foot and Ankle Clinic
07.2013 - 12.2013
Customer Service Representative
Plaza Mexico
01.2005 - 08.2010
Associate's Degree - General Studies
Warner University
Diploma - medical assistant
Everest University