Naja Krisette Briones

Mirage Systems - Front Office / Data Entry / Order Processing Clerk

Excelling through multitasking, time management, organization, and patience.

• Operated as an on-site front office associate using MacOS desktop, phones, printers, and scanners.
• Utilized software such as Zendesk and Asana to track customer interactions, ensuring timely follow-ups and maintaining detailed records.
• Independently supervised office operations.
• Operated as front office associate taking in-bound and outbound calls to customers, setup in-office appointments and interviews.
• Assisted customers over the phone and through emails navigating through website for ease of access.
• Created shipping paperwork and labels through platforms such as Fedex, Stamps and UPS for domestic and international customers.
• Assisted inspection for shipments to ensure accuracy.
• Worked independently and collaboratively with inspection, shipping, and production to ensure customer satisfaction.
• Reported under manager for order updates, appointment setting, and incoming assignments.
• Organized orders and addressed invoices to customers for invoices by priority.

Bank of America - Credit Card Agent

• Operated as an on-site call center agent using Windows 10 PC, Avaya, CEW, and Mattermost.
• Improved digital solution emails by 85% converting customers to online and mobile banking.
• Managed an average of 50 calls per day, addressing customer inquiries, complaints, and service requests.
• Provided accurate information about credit card products and managed credit card finances.
• Processed payments ensuring accuracy and compliance with company policies.
• Submit balance and/or payment refund requests.
• Created fraud and billing disputes for clients based on their inquiry.

• Fulfilling customer orders in a timely manner at fast-paced environment.
• Manage sanitation of location including customer facilities.
• Operated point of sale including customer order and money management.

• Inventory management including stocking, organization and retrieval.
• Operated as a guest service representative, helping guests fulfill their needs.

• Operated point-of-sale including customer order and money management.
• Managed sanitation of location including customer facilities.
• Coordinated inventory management to fulfill customer orders.

• Operated as guest service representative, helping guests fulfill their needs.
• Managed sanitation of location including customer facilities.
• Inventory management including stocking, organization, and retrieval.