Summary
Overview
Work History
Education
Skills
Timeline
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Krishanna Johnson

Warren,MI

Summary

Seasoned professional with 14 years of experience in customer service and management roles. Proven track record in overseeing banking services, leading teams, and implementing company policies. Seeking a Manager position to leverage skills in staff management, customer service, and process development.

Overview

15
15
years of professional experience

Work History

Assistant Branch Manager

Comerica Bank
07.2020 - 11.2023
  • Manages a broad range of banking services with a concentrated focus on maintaining superior customer service standards.

Team Lead/Supervisor

S&P Data
04.2019 - 02.2020
  • Supervised a dynamic team of 15 inbound phone associates, ensuring achievement of performance targets and exceptional customer service.

Supervisor/Call Center Supervisor

Dialogue Direct
01.2010 - 12.2018
  • Implemented and enforced corporate policies, procedures, and processes to streamline workflow and maintain data integrity.

Sales Agent

Convergys
01.2009 - 01.2010
  • Successfully supported a dynamic sales team by ensuring all sales and service objectives were effectively met.

Education

Macomb Community College
Warren, MI

Skills

  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Relationship Management
  • Microsoft Office
  • Computer Skills
  • Communication Skills
  • Microsoft Word

Timeline

Assistant Branch Manager

Comerica Bank
07.2020 - 11.2023

Team Lead/Supervisor

S&P Data
04.2019 - 02.2020

Supervisor/Call Center Supervisor

Dialogue Direct
01.2010 - 12.2018

Sales Agent

Convergys
01.2009 - 01.2010

Macomb Community College

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Krishanna Johnson