KRISHAUNDRA BARR
Lewisville,TX
Summary
Dependable Lead Sales Associate bringing demonstrated success in delivering superior customer service over 9 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding sales quotas.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Operations Lead
Macy's
Irving, Tx
03.2018 - 07.2025
- Managed daily operations for multiple departments in a high-volume retail environment.
- Supervised and trained team members to enhance operational efficiency and service quality.
- Ensured compliance with company policies and safety regulations during store operations.
- Implemented process improvements that streamlined workflows and minimized operational delays.
- Coordinated inventory management processes to maintain stock levels and product availability.
- Facilitated communication between departments to enhance collaboration and operational flow.
- Guided team members in executing operational tasks to maintain high service standards.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Resolving escalated issues involving customers, vendors or employees.
- Facilitated regular meetings with team members to review project progress and pinpoint areas for improvement. with team members to discuss progress and identify areas for improvement.
- Ensured compliance with applicable regulations and industry standards during daily operations. with applicable regulations and industry standards.
- Actively participating in planning sessions for new projects or initiatives.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Maintaining relationships with external vendors and suppliers related to operations needs.
- Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Trained, mentored and motivated employees to maximize team productivity.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Coordinated logistics for resource allocation, ensuring project deadlines and budget constraints were met. and resource allocation to meet project deadlines and budget constraints.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed daily dock operations to ensure timely loading and unloading of shipments.
- Assisted in preparing dock, securing ships and unloading cargo with dock workers.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Managed the receipt of incoming goods, ensuring accuracy in counting, labeling, and storage of items.
Merchandising Team Lead
Macy's
Irving, TX
05.2013 - 03.2018
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Kept the showroom clean and maintained neat, orderly product displays.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Shared product knowledge with customers while making personal recommendations.
- Educated customers on product and service offerings.
- Received and processed cash and credit payments for in-store purchases.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Informed customers about all product lines and services offered by the company.
- Offered exceptional customer service to differentiate and promote the company brand.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Built and maintained effective relationships with peers and upper management.
- Offered direction and gave constructive feedback to motivate team members.
- Processed shipments and maintained organized stock shelves.
- Communicated information to customers about product quality, value and style.
- Helped customers select products that best fit their personal needs.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Held each team member accountable for achieving brand and performance goals.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Kept current on market and product trends to effectively answer customer questions.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Consulted with customers on the latest styles and trends.
- Recruited, hired, developed and retained retail talent for the company.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Placed special merchandise orders for customers.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Designed and maintained visually appealing displays that aligned with brand standards, enhancing customer shopping experience.
- Ensured clearance products were accurately priced to enhance sales visibility.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Verified that all merchandising standards were maintained on a daily basis.
- Worked as a team member to provide the highest level of service to customers.
- Led merchandising team in product selection and placement strategies.
- Coordinated promotional events that increased product visibility and engaged customers effectively.
- Developed and delivered training on visual merchandising standards and best practices to improve team capabilities.
- Analyzed sales data to optimize inventory management and product assortment.
- Collaborated with vendors to ensure timely delivery of merchandise and displays.
- Oversaw stock levels, ensuring products were replenished efficiently on sales floor.
- Implemented training programs to improve team performance and customer service skills.
- Supervised stocking activities ensuring that shelves are adequately stocked at all times.
- Conducted regular meetings with team members to discuss goals, objectives, and challenges.
- Provided guidance and training to new employees on merchandising policies, procedures, and standards.
- Ensured compliance with all safety regulations related to handling merchandise.
- Monitored daily operations of the merchandising team including order fulfillment and returns processing.
- Resolved customer complaints regarding merchandising issues in a timely manner.
- Presented new merchandise ideas and campaigns to company executives and sales managers.
Stock Merchandiser
Walmart Supercenter
Irving, TX
01.2009 - 01.2013
- Collaborated with team to deliver exceptional customer service and enhance shopping experience.
- Ensured merchandising standards were maintained each day.
- Assisted customers in selecting products tailored to their individual needs, ensuring satisfaction.
- Helped customers select products that best fit their personal needs.
- Shared product knowledge with customers while making personal recommendations.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Markdown Associate
T.J. Maxx & HomeGoods
Irving, TX
01.2008 - 01.2009
- Contributed as a team member by managing cashier duties, providing product assistance, and maintaining cleanliness.
- Reviewed markdowns to ensure compliance with company pricing strategies.
- Coordinated with the merchandising team for accurate product placement and signage.
- Maintained markdown records using inventory management systems for accuracy.
Education
BBA - Merchandising
University of North Texas
Denton, TX 08.2010 - 05.2014
High School Diploma -
Coppell High School
Coppell, TX, United StatesSkills
- Operational planning
- Operations oversight
- Inventory control familiarity
- Inventory auditing
- Order fulfillment
- Supply chain management
- Sales strategy
- Strategic sales
- Sales goal achievement
- Customer management
- Client management
- Compliance oversight
- Process improvement
- Effective team player
- Team leadership
- Staff development
- Staff training
- Employee development
- Scheduling optimization
- Scheduling
- Communication skills
- Task management
- Production management
- Motivational attitude
- Safety oversight
- Communication skills
- Active listening skills
- Conflict resolution
- Tactful conflict resolution
- Customer care
- Customer needs recognition
- Team building
- Organization
- Product display management
- Performance evaluation
- Delegation
- Accurate cash handling
- Supply chain management
- Delegation
- Operations oversight
Timeline
Operations Lead
Macy's
03.2018 - 07.2025
Merchandising Team Lead
Macy's
05.2013 - 03.2018
BBA - Merchandising
University of North Texas
08.2010 - 05.2014
Stock Merchandiser
Walmart Supercenter
01.2009 - 01.2013
Markdown Associate
T.J. Maxx & HomeGoods
01.2008 - 01.2009
High School Diploma -
Coppell High School