Tanya Willoughby
Baton Rouge,LA
Summary
Accomplished Operations Lead with a proven track record at Sephora, enhancing operational efficiency and customer satisfaction. Expert in workforce management and operational planning, I spearheaded projects to successful completion, achieving significant improvements in service delivery. Skilled in both project management and fostering strong customer relations, my strategic approach streamlined processes, boosting productivity.
Overview
7
7
years of professional experience
Work History
Operations Lead
Sephora
10.2022 - Current
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Retail Operations Manager
Ulta Cosmetics
10.2017 - 03.2021
- Determined layout of store merchandise for visual appeal to consumers.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
Education
Political Science
Baton Rouge Community College
Baton Rouge, LAMakeup Artistry
Makeup Academy
08.2015
Skills
- Operational efficiency
- Workforce management
- Operations management
- Project management
- Operational planning
- Cycle counting
- Customer relations
Timeline
Operations Lead
Sephora
10.2022 - Current
Retail Operations Manager
Ulta Cosmetics
10.2017 - 03.2021
Political Science
Baton Rouge Community College
Makeup Artistry
Makeup Academy
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