Rachel Gasco
Mina ,SD
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
22
22
years of professional experience
Work History
Operations Lead
FedEx Express
04.2021 - Current
- Monitor daily AM sort operation for quick and efficient loading.
- Maintaining all company files to corporate audit standards.
- Oversee problem resolution to address correct delivery of packages.
- Oversee all aspects of customer service.
- Auditing all payroll to ensure accurate pay for 22 couriers and 2 customer service agents.
- Manage logistics of supply chain needs for 2 locations.
- Manage all accounts payable for 2 locations.
- Oversee onboarding and training of new employees.
Senior Customer Service Agent
FedEx Express
04.2019 - 04.2021
- Assist all customers coming into the office.
- Answer all incoming calls on multi line system.
- Assist couriers with problem packages to ensure accurate and timely delivery.
- Preform nightly audits of daily deliveries to ensure all undelivered packages have accurate scans.
Courier/Ramp Agent
FedEx Express
05.2009 - 03.2019
- Unload all incoming packages off the aircraft.
- Load all packages for my delivery route area in priority order location.
- Ensure all packages arrive on time to correct locations on my dedicated route.
- Return to the building on time to send all picked up freight out on the evening aircraft.
Customer Service Agent
FedEx Express
10.2001 - 05.2009
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about deliveries.
- Assisted Couriers with address corrections and mapping issues.
Education
No Degree - Business Administration
Northern State University
Aberdeen, SD 08.2007
High School Diploma -
Hemet High School
Hemet California 06.1988
Skills
- Customer Needs Acknowledgement
- Supply Chain Improvement
- Inventory Control Processes
- Monthly Inventory
- Operational Standards
- Air Transportation
- Cash Register Operations
- Call Triaging
- Maintaining Clean Work Areas
- Understanding of Customers' Needs
- Operational Efficiency
- Maintaining Operational Status
- Continuous Quality Improvement (CQI)
- Team Meetings
- Oversee Administrative Functions
- Desktops, Laptops and Mobile Devices
- Operations Oversight
- Hiring and Onboarding
- Business Leadership
- Manage Operations
- Records Organization and Management
- Payroll Administration and Timekeeping
References
- Chris Buller, XPO Logistics 605-929-2178 Previous Manager
- Amber Jaragoske, Avera Hospital 605-290-2795 Friend
- Jayme VanDeWater, Ft Meade VA Hospital 605-490-3604 Friend
Timeline
Operations Lead
FedEx Express
04.2021 - Current
Senior Customer Service Agent
FedEx Express
04.2019 - 04.2021
Courier/Ramp Agent
FedEx Express
05.2009 - 03.2019
Customer Service Agent
FedEx Express
10.2001 - 05.2009
No Degree - Business Administration
Northern State University
High School Diploma -
Hemet High School
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