Krishawn J. Williams
Waterbury
Summary
Dynamic professional with expertise in building and supporting organizations to drive success and growth. Committed to sharing knowledge and skills to create value and foster a collaborative environment. Proven ability to adapt and thrive in diverse settings, ensuring that every contribution leads to a prosperous outcome. Passionate about making a meaningful impact within a forward-thinking team.
Overview
14
14
years of professional experience
Work History
Member Service Representative
First Regional Co-operative Credit Union
09.2011 - 04.2024
- Personal data on all members are accurately recorded and kept up-to-date
- Assist members with queries and general information
- Cross-selling to increase members use of products and garner new business
- Role(s) & Responsibilities
- -Cashier
- Ensuring all funds are disbursed and received based on the policy/procedure of the institution
- -Training Officer
- Training and supervising new staff throughout their probationary period
- -Cashier Supervisor
- Supervising the daily duties of cashiers to ensure adherence to policies and procedures and submission of accurate work
- -Collections Officer
- Make the necessary contacts with delinquent members and subsequent payments are made due to collections effort
- Sound judgement in dealing with delinquent members and re-writing loans
- Delinquent reports and journal entries are accurately prepared
- -Loan Officer
- Conduct loan interviews
- Loan submissions are approved based on overall presentation and analysis
- Approved loans are without discrepancies and information accurately recorded and kept up-to-date
- -Team Leader/Branch Manager
- Managing the operations of the assigned branch to ensure compliance to policies and procedures and submission of accurate work
- Ensuring the growth of the branch
- Preparing necessary reports
Front Line Associate
Runaway Bay Communication Centre
11.2009 - 08.2011
- Send and disburse remittance according to the policies and procedures outlined by Grace Kennedy Remittance Services
- All daily transactions are accurately posted, balanced, recorded and stored
- Responsibilities
Education
Bachelors - Business Administration
UNIVERSITY COLLEGE OF THE CARIBBEAN
01.2017
Diploma - Teacher Education – Secondary Information Technology
MONEAGUE COLLEGE
01.2009
Certification in Caribbean Examination Council - CXC
ST. HILDA’S DIOCESAN HIGH SCHOOL
01.2006
Skills
- Member correspondence
- Customer service
- Complaint handling
- Leadership
- Computer literacy
- Report preparation
Timeline
Member Service Representative
First Regional Co-operative Credit Union
09.2011 - 04.2024
Front Line Associate
Runaway Bay Communication Centre
11.2009 - 08.2011
Diploma - Teacher Education – Secondary Information Technology
MONEAGUE COLLEGE
Certification in Caribbean Examination Council - CXC
ST. HILDA’S DIOCESAN HIGH SCHOOL
Bachelors - Business Administration
UNIVERSITY COLLEGE OF THE CARIBBEAN
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