Krishna Alingal Suresh
Arlington,USA
Summary
Experienced professional with over 12 years of diverse experience in software development, project management and process consultancy. Adept in leading software engineering teams and driving process improvements, with expertise in Java and project management tools like JIRA, AvNaro and Service now. Proven track record of automating processes to achieve cost savings, such as reducing costs by 40% by using Process model tool. Seeking a Scrum Master position at a forward-thinking company where I can leverage my diverse skills and experience to drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
Apex Technology Systems, Inc.
08.2019 - Current
- Collaborated with product owners, stakeholders, and cross-functional teams to ensure alignment with project goals and priorities
- Facilitated daily stand-up meetings, sprint planning, sprint review, and sprint retrospective ceremonies
- Managed impediments and promoted a culture of continuous improvement within the team
- Led the transition to agile methodologies from waterfall, resulting in a 20% increase in team efficiency.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Ensure 100% scrum activities were tracked and kept up to date.
Senior Project Consultant
Larsen & Toubro InfoTech
08.2016 - 11.2018
- Handholding project team for process set up and smooth delivery of projects
- Ensuring effective tracking of project metrics and usage of decision making
- Identify areas of process Improvement by performing analysis of data and reviews in the project
- Identify opportunities and contribute to process update, baseline and goals for new technologies
- Conduct audits planned and assigned by Delivery Excellence Audit and certification team
- Coached 12+ teams to follow agile practices and work in agile mindset and utilizing scrum practices
- Provide consultancy in identifying actions for CSAT improvements
- ACT member during CMMI SVC and DEV Level 5 implementation.
Project Consultant
Larsen & Toubro InfoTech
11.2011 - 07.2016
- Understanding client business and KPIs and provide process consultancy inline to the project teams
- Responsible for deriving Project Productivity and facilitate the root cause analysis in case of low productivity.
- Deriving project productivity baselines.
- Implementation of process model tool to create project based process performance models
- Implemented agile frameworks such as Scrum and Kanban to streamline project workflows.
- Conducting trainings to practitioners on quality metrics and on how to implement agile and waterfall based on their project requirement
Software Developer
Larsen & Toubro Infotech
11.2010 - 10.2011
- Fixing bugs found in production environment based on priority.
- Enhancements and development of new functionalities in the applications as per Eurogiro requirement
- Performing impact analysis for the changes / enhancements to be made
- Writing unit test cases for the enhancements and development activities
- Unit testing the developed code with some degree of functional testing
- Performing integration testing before making final release to Eurogiro
Customer Service Rep
Sutherland
11.2010 - 10.2010
- Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, complaints, and comments, as well as taking actions.
Education
Masters in Computer Application -
Mahatma Gandhi University, SCMS College
Cochin, India01.2009
Bachelors in Electronics and Computer -
Mahatma Gandhi University, Aquinas College
Cochin, India01.2006
Skills
- Software development lifecycle
- Project management
- Agile Principles
- SAFe Methodology
- Scrum framework
- Kanban Principles
- Jira and Confluence
- Team Coaching and Facilitation
- Sprint Planning and Backlog Management
- Continuous Improvement and retrospective
- Agile Metrics tracking
- Conflict resolution
Accomplishments
- Active member of Eurogiro “BFS Rave Award” winning Team
- Received Best performer of the month Award twice in Sutherland
- Valuable Award in LNT Infotech for Scintillation 2013
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM) - Scrum Alliance
- Professional Scrum Master (PSM 1)
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Scrum Master
Apex Technology Systems, Inc.
08.2019 - Current
Senior Project Consultant
Larsen & Toubro InfoTech
08.2016 - 11.2018
Project Consultant
Larsen & Toubro InfoTech
11.2011 - 07.2016
Software Developer
Larsen & Toubro Infotech
11.2010 - 10.2011
Customer Service Rep
Sutherland
11.2010 - 10.2010
Masters in Computer Application -
Mahatma Gandhi University, SCMS College
Bachelors in Electronics and Computer -
Mahatma Gandhi University, Aquinas College