Summary
Overview
Work History
Education
Skills
Websites
Proficient Skills And Tools
Certification
Timeline
Generic

Krishna Priya Gupta

Wheeling,IL

Summary

Technology leader with 14+ years of experience in digital product development, project management, business analysis, and quality assurance, driving AI-powered solutions and digital transformation to deliver business excellence and customer-centric innovations. Dependable professional with extensive experience supporting executive level management including Chief Executive Officer and Cofounder. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Skilled in leading end-to-end product lifecycles, from market research and product vision to development, Launch and marketing. Expert in Agile methodologies, Scrum, and Kanban, with a track record of streamlining workflows enhancing project execution efficiency. Experienced in business analysis and stakeholder management, proficient in translating complex business requirements into actionable strategies. Strategic project manager adept at overseeing the entire SDLC, industry trends, managing scope, market analysis, establish KPIs and OKRs, MVPs, POCs, budget planning, timelines, executing go-to-market strategies, customer engagement and performance improvement. Proven leadership in quality assurance, having managed and mentored teams to enhance testing frameworks, implement test strategies. Hands-on experience in production support and incident management, efficiently handling change management and risk mitigation. Domain expertise spanning Finance, e-commerce, and life sciences, with a deep understanding of industry trends, compliance requirements, data integrity, securities and policies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Vice President, Technology

Formidium
02.2024 - Current
  • Overseeing multiple projects as a Product Head, managing end-to-end product development from ideation to launch, handling product development lifecycle, business analysis, product designs, KPIs, OKRs, market research, administrative, documentation, and marketing responsibilities.
  • Conducting rigorous analysis of market trends and competitive landscapes to identify opportunities for AI driven product enhancement, automation, new technologies driving product strategy and planning.
  • Communicate effectively with CXOs and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and revenue growth.
  • Specializing in technical requirement analysis, business process optimization, and documentation, ensuring seamless collaboration with stakeholders to enhance operational efficiency.
  • Successfully delivered multiple projects/product contributing to revenue growth by 5% - Fund Administration Products and services enhancements, Compliance tools, Blockchain and Tokenization, New Website creation, AI assistant and Agents, Crypto Tax Reporting platform, HR Portal, Cloud Migration, API Integrations, and made recommendations to improve organizational effectiveness, cyber security, policies and revenue growth.
  • Utilizing Agile methodologies and RAD, designed use cases, developed mockups, UI/UX designs for websites and apps, crafted user stories and features, conducting standups, executed product roadmap and collaborated with development and QA teams while leading daily stand-ups and executing UAT.
  • Effectively translating complex technical concepts into customer-centric digital products, integrating Payment gateways like Stripe, third party API integrations, partnership with other techs/products and resolved project issues by technical solutions that align with business objectives.
  • Constantly made roadmap prioritization decisions modernizing the platform infrastructure, anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.
  • Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.
  • Reporting Manager, leading and mentoring a team of Business Analysts, guiding their professional development, enhancing their skills, and driving both individual and organizational growth.

Product Manager, Technology

DiGiMoGo
07.2022 - 11.2023
  • Spearheaded the conception and development of innovative product (Startup), leveraging generative AI tech, led cross-functional teams, aligned product roadmap, strategy and vision while working in agile methodology.
  • Designed and implemented a payment gateway to integrate it into the application by utilizing APIs to handle payment processing securely and set up billing cycles for subscription plans and manage their billing details.
  • Ensured that payment processing complies with relevant regulations and standards, utilizes encryption and tokenization to protect sensitive data.
  • Conducted thorough testing of the payment system to identify and fix issues while testing various scenarios, including successful payments, failed payments and refunds.
  • Implemented monitoring tools to track payment transactions and with applied generative AI, analyzed user behavior and payment patterns to optimize the subscription model while implementing data-driven decision-making processes for product enhancements.

Senior Business System Analyst

American Express
03.2016 - 07.2021
  • Led and spearheaded multiple enterprise projects, system integrations, business migrations, and process enhancements while ensuring governance and compliance. Managed product development, QA, and business analysis while adhering to Scaled Agile Methodology.
  • As a Product Manager and BSA, collaborated across departments to deliver in-house automation platforms, drive innovation, define product roadmaps, development, UAT and Implementation.
  • As a QA Lead, managed testing teams, optimized processes for faster QA delivery, and ensured seamless customer journeys, compliance, and defect management using JIRA.
  • Executed testing across SIT, UAT, and regression, utilizing SQL queries, XML templates, SOAP UI, and Splunk to validate system integrity.
  • Led IAM projects as Project Lead while managed system access for 150+ applications, created BRD, FRD, project plan, roadmaps, prioritization, pilot testing, and deployment.
  • With effective Ideation, led automation and process improvement initiatives to enhance efficiency and reduce manual effort. Recognized with multiple awards for innovation, process excellence, customer service, and cross-functional collaboration.

Technical Consultant, Technology

Cognizant Technology Solutions
08.2012 - 03.2016
  • Led L3 ITIL support for AstraZeneca, BB&T, and Wal-Mart, managing high-severity incidents, IT infrastructure for 200+ applications, incident and change management, SLA compliance, and process optimization while spearheading critical issue resolution, system deployments, and automation to enhance operational efficiency.

Resident Program Manager, People and Client Management

Calydon Tech
06.2011 - 07.2012
  • Proven expertise as Program Manager in leading 60+ trainers PAN India, handling their executive reporting with client while facilitating Business development plans and increased 3 times renveue growth in 6 months, handled resourcing, budgeting, and marketing in a competitive dynamic environment.

Education

Master of Technology - Software Engineering

Birla Institute of Technology & Science (BITS) Pilani
03.2016

Bachelor of Engineering - Computer Science & Engineering

Annamalai University
05.2011

Skills

  • Project Management
  • Strategic Thinking and Planning
  • Digital Transformation
  • Cloud Solutions
  • AI-Driven SaaS Product Development
  • Decision Making
  • Problem-Solving
  • Business Analysis
  • SAFe Agile, RAD & Waterfall Methodologies
  • Quality Assurance
  • Stakeholder Leadership
  • People Management

Proficient Skills And Tools

  • Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, OneDrive, Access, ADO)
  • JIRA, ServiceNow, BMC Remedy
  • Generative AI, AI Agents & Tools
  • Overflow, Draw.io, Adobe XD, MS Visio, Use Cases
  • SQL, DB Visualizer
  • RALLY, Thunderhead
  • Mainframe, HTML, XML
  • Confluence
  • Splunk, WINSCP
  • Notepad++
  • Gantt chart, RACI
  • Power BI,TABLEAU

Certification

Certified PMP Certification Training Course,

SAFe® 5.0 Practitioner,

ITILv3 foundation,

Lean Six Sigma White Belt,

Product Manager

Scrum Master,

Software Testing Professional,

Generative AI and AI Agents

Timeline

Assistant Vice President, Technology

Formidium
02.2024 - Current

Product Manager, Technology

DiGiMoGo
07.2022 - 11.2023

Senior Business System Analyst

American Express
03.2016 - 07.2021

Technical Consultant, Technology

Cognizant Technology Solutions
08.2012 - 03.2016

Resident Program Manager, People and Client Management

Calydon Tech
06.2011 - 07.2012

Master of Technology - Software Engineering

Birla Institute of Technology & Science (BITS) Pilani

Bachelor of Engineering - Computer Science & Engineering

Annamalai University
Krishna Priya Gupta