Krishnadas Rajagopalan

P360 Initiative:

· Orchestrated the end-to-end delivery of the Agnostic Vendor Key solution under the Provider 360 (P360) initiative—integrating SmartyStreet for address standardization and NPPES API for provider validation. This strategic effort eliminated provider ID duplication, reduced claims processing delays by 35%, and significantly enhanced data quality, integrity, and operational efficiency.

· Led the phased implementation of a data lake strategy, starting with on-premises infrastructure and executing a seamless migration to Azure Data Lake Storage and Azure Databricks, enabling scalable, high-performance, and cost-efficient data operations.

· Acted as a key cross-functional liaison between business, product, engineering, and compliance teams, instilling structure, governance, and agility into high-impact, complex

· Applied ITSM best practices to ensure continuous operational stability of systems and applications, consistently meeting or exceeding SLAs for incident resolution and support performance.

· Drove on-time, within-budget project delivery while maintaining exceptional quality standards and aligning deliverables to strategic business goals.

· Championed core Agile principles, creating a culture where teams embody agility in mindset and execution—focusing on being Agile rather than simply doing Agile.

· Mentored and developed high-performing, engaged teams by setting clear expectations, supporting career development, and fostering a collaborative environment that encouraged open communication and idea-sharing

Data Governance

· Served as Product Owner for data governance tools (MDM, RDM, metadata, DQ), defining vision, prioritizing backlog, and driving iterative delivery of scalable solutions.

· Designed and implemented governance frameworks, policies, stewardship models, and ownership matrices, aligning business and IT while leading end-to-end Data Quality defect lifecycle and continuous improvement.

· Established and monitored Data Quality scores through automated profiling and validation, driving remediation to improve data accuracy, completeness, and consistency.

· Championed Agile (Scrum/SAFe®) practices, facilitating PI Planning, Sprint Reviews, and Go/No-Go decisions to ensure timely, high-quality releases.

· Directed rollout and evaluation of IBM Knowledge Catalog (IKC), managed program risks, delivered global initiatives on schedule and budget, and developed KPI dashboards to improve transparency and decision-making.

Led enterprise-wide ITSM initiatives across 200+ applications by classifying them (P1–P4) in ServiceNow CMDB and implementing automation, streamlined incident management, and self-service knowledge bases—resulting in a 40% reduction in ticket volume, improved service availability, SLA enforcement, and better risk and dependency management as part of Continuous Service Improvement (CSI).

· Championed the CSI framework—driving measurable gains in SLA adherence, MTTR, and service reliability via proactive monitoring, root cause analysis, and performance dashboards.

· Spearheaded vulnerability remediation by integrating Verascan and SonarQube into Azure DevSecOps pipelines, enabling early detection of code and security issues and enforcing remediation pre-deployment.

· Directed the cloud migration of legacy apps to Azure, modernizing architecture into scalable microservices and ensuring seamless identity, data integration, and CI/CD automation.

· Strengthened ITIL processes across incident, change, and problem management; led Post-Incident Reviews and collaborated with CAB to reduce unplanned downtime in critical systems.

· Implemented Agile framework within ITSM operations by organizing cross-functional teams around value streams (e.g., incident, change, problem management), breaking down large initiatives (e.g., service improvements, automation) into manageable sprints, and prioritizing backlog items such as ticket automation, knowledge article creation, and SLA improvement effort

· Spearheaded the Agile end-to-end delivery of a comprehensive VBC Data & Analytics platform supporting a multi-year Value-Based Care initiative, positively impacting 3M+ members by improving health outcomes, reducing costs, and strengthening provider accountability.

· Led globally distributed Agile teams in delivering a scalable, cloud-native Value-Based Care (VBC) Data & Analytics platform that improved health outcomes and provider accountability for 3M+ members.

· Led the strategic migration from an on-prem Teradata system to a scalable Azure Data Lake, enabling advanced analytics, unlocking new revenue streams, and driving significant medical and administrative cost reductions through data-driven insights

· Motivated and transformed cross-functional teams into high-performing Agile squads by mentoring on SAFe® practices, promoting ownership, and fostering a culture of collaboration, accountability, and continuous improvement.

· Spearheaded the strategic migration from on-prem Teradata to Azure Data Lake, enabling advanced analytics, unlocking new revenue streams, and driving reductions in medical and administrative costs.

· Directed cross-functional coordination across engineering, analytics, clinical, and actuarial teams to align on VBC KPIs, meet regulatory timelines, and deliver audit-ready insights.

· Defined and prioritized product roadmaps and backlogs in partnership with Product Owners and Business Stakeholders, ensuring timely delivery of features that supported provider dashboards and performance reporting.

· Implemented Agile and hybrid delivery models across teams, increasing project efficiency by 30% and ensuring continuous delivery through Scrum of Scrums, PI Planning, and ART syncs.

· Implemented code versioning practices using Git, standardizing repository structures and branching strategies across distributed teams—resulting in streamlined collaboration, reduced rework, and a 30% improvement in delivery efficiency through better code reuse, traceability, and faster issue resolution

· Led Agile delivery for cross-functional teams within GRC and Sam's Member Engagement domains, ensuring alignment with enterprise goals and successful on-time, on-budget execution.

· Facilitated SAFe ceremonies including PI Planning, Scrum of Scrums, and ART Retrospectives, fostering transparency, continuous improvement, and cross-team coordination.

· Collaborated with Product Managers and Architects to define PI objectives, prioritize backlogs, and optimize team velocity in line with business and technical goals.

· Proactively managed cross-ART dependencies and impediments, enabling smooth sprint execution and sustained delivery momentum.

· Maintained RAID logs and Information Radiators to track risks, progress, and team health—enhancing stakeholder visibility and trust.

· Built and coached high-performing, empowered teams by promoting Agile values, removing organizational blockers, and nurturing a solution-oriented culture.