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Solutions-driven and technically savvy team player experienced in leading all aspects of desktop, helpdesk and network support, to include hardware/software installation/updating, technical user support, device support, systems troubleshooting, and the handling of user service inquiries. Top performer adept in implementing the configuration, troubleshooting and support of in-house and virtual machines, peripherals, hardware and software in order to address end-user and company needs, while driving desktop support functions, maintaining system/network equipment, providing user training and ensuring system connectivity. Experienced in training staff, users and stakeholders, providing systems/network troubleshooting and leading strategic plans in accordance to corporate IT needs.

Seasoned IT professional with a robust background at Fresenius Medical Care, adept in Microsoft Office 365 and project management. Excelled in enhancing system stability by over 30%, leveraging analytical thinking and technical support skills. Proven track record in improving user satisfaction through innovative remote support strategies and effective staff training.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Career-focused professional specializing in local and wide area network support, administration, and design. Proven expertise in technical support, system administration, and a strong ability to solve problems and optimize performance. Demonstrated success in project management and team collaboration, contributing to organizational goals. Committed to continuous learning and staying updated with industry trends to enhance organizational success.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Krishona Gleaves

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IT Support Specialist

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Dishwasher

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High School Diploma -

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Delivery Driver

IT Support Specialist

Dishwasher

High School Diploma -

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