Krisinda Bennett
VANCOUVER,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Shift Manager/Bartender/Customer Service Associate
Buffalo Wild Wings
Wood Village, OR
08.2009 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Accomplished multiple tasks within established timeframes.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Excelled in every store position and regularly backed up front-line staff
- Trained and mentored new employees to maximize team performance
- Cooperated with coworkers to improve customer experience and manage storefront
- Exercised composure under pressure and in escalated customer service scenarios
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06.1991
Skills
- Exceptional Communicator
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Managing Operations and Efficiency
- Cash Handling and Management
- Outstanding Customer Service
- Teamwork and Professionalism
- Responsible Serving
- Guest Satisfaction
- High-Volume Environments
- Handling Difficult Customers
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Shift Manager/Bartender/Customer Service Associate
Buffalo Wild Wings
08.2009 - Current
High School Diploma -
Twentynine Palms High School