Krissen Piggee
Arkadelphia,AR
Summary
As an ambitious individual with a proven track record of success, of launched businesses, managed operations, and driven financial results. Knowledgeable and dedicated customer service professional with extensive experience in Dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Small Business Owner
Bonnet Cleanings
Arkadelphia, Arkansas
02.2019 - 10.2023
- Managed daily operations related to customer service, inventory management, and marketing.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Delivered quality customer service to address urgent needs and cleaning requests for residential and commercial clients.
- Managed over 15 clients monthly with Honey book software system, scheduling up to 4 clients weekly.
- Promoted business via social media to generate leads and maximize brand identity.
Pharmacy Benefit Manager
Cigna
Remote, AR
07.2022 - 11.2022
- Coordinated with internal teams to ensure timely resolution of customer inquiries related to pharmacy benefits
- Advised clients on various topics such as drug utilization review, and generic substitution rules, that impacted their overall plan design decisions
- Analyzed claims experience from various vendors such as Health Care Reimbursement Accounts, Flexible Spending Accounts, and Health Savings Accounts.
- Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
Registered Dental Assistant
Teale Dentistry
Malvern, AR
10.2019 - 01.2020
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Displayed excellent interpersonal skills while interacting with patients throughout their visit.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
Lead Registered Dental Assistant
MobileCare Dental
Van Buren, AR
12.2018 - 08.2019
- Scheduled appointments with over 20 nursing facilities, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Maintaining mobile clinic's cash control, staff schedules, general ledger, and billing system.
- Responding to mobile clinical and operational issues
- Preparing reports to summarize operational results and financial performance.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Body Shop Administrator
Kingdom Collision/ Imperial Auto
Arkadelphia, AR
12.2015 - 08.2018
- Processed collision insurance paperwork and prepared estimates to negotiate insurance settlements.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Recruited, interviewed and hired 3 employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO04.2025
Vocational Training - Certified Dental Assistant
Accelerated Dental Assisting Academy
Denham Springs, LA11.2018
High School Diploma -
Arkadelphia High School
Arkadelphia, AR05.2012
Skills
- Intrapersonal Skills
- Multitasker
- Inbound and Outbound Calls
- Remote Business Operations
- Planning and Execution
- CRM Software
- Dental Software
- Medical Terminology Knowledge
- General and Oral Dentistry
- Dental Radiography
- Team Collaboration
- Administrative Management
Certification
- Dental Radiology Health and Safety Training
Accelerated Academy, 2018
- Certified Dental Assistant
Accelerated Academy, 2018
- Nitrous Oxide (N2O)
Accelerated Academy, 2018
- Coronal Polishing
Accelerated Academy, 2018
Licensed Registered Dental Assistant, 2019-2023
Small Business Owner, Bonnet Cleanings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be you. The world will adjust.
Timeline
Pharmacy Benefit Manager
Cigna
07.2022 - 11.2022
Registered Dental Assistant
Teale Dentistry
10.2019 - 01.2020
Small Business Owner
Bonnet Cleanings
02.2019 - 10.2023
Lead Registered Dental Assistant
MobileCare Dental
12.2018 - 08.2019
Body Shop Administrator
Kingdom Collision/ Imperial Auto
12.2015 - 08.2018
Associate of Science - Health Administration
Colorado Technical University
Vocational Training - Certified Dental Assistant
Accelerated Dental Assisting Academy
High School Diploma -
Arkadelphia High School