KRISSIA V. DUQUE
Doubletree by Hilton Hotel
52 Kilburn St,Revere ,MA
1
Certification
2027
years of professional experience
Dedicated and motivated professional with strong communication skills and a proven ability to deliver excellent customer service. Quick to learn, adaptable, and eager to take on new challenges. Collaborative team player who works effectively with colleagues and management, while thriving in fast-paced, high-pressure environments. Seeking an opportunity to grow, contribute, and develop within a dynamic organization.
Professional hospitality worker prepared for this role with strong experience in restaurant environments. Assisting my co-workers and ensuring customer satisfaction. Reliable and adaptable to changing needs with positive, can-do attitude.
Work History
Restaurant Busser
- Assist servers by efficiently clearing and resetting tables.
- Maintain cleanliness and organization of dining area.
- Collaborate with kitchen staff to expedite service during peak hours, improving service
- Restocking after closing to ensure the next day goes as smoothly as possible.
Restaurant Hostess
16 Years 3 Months- Greet and seat guests, ensuring a welcoming atmosphere.
- Manage reservations using OpenTable, optimizing seating
- Assist in training new host staff on procedures and customer service standards.
- Maintain cleanliness and organization of front-of-house areas for optimal guest experience.
- Monitor dining flow to minimize wait times during peak hours effectively.
- Demonstrate strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handle high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answer customer questions about hours, seating, and menu information.
- Maintain an organized waitlist for busy times, ensuring efficient seating of guests.
- Take down reservations and to-go orders by phone.
Server
16 Years 6 Months- Greet and take customer orders while delivering friendly, attentive service
- Accurately enter orders into POS system and ensure timely processing
- Deliver food and beverages promptly while maintaining quality standards
- Anticipate guest needs by checking in regularly and providing proactive assistance
- Present checks efficiently and handle payments with accuracy and professionalism
- Contribute to a positive dining experience by fostering a welcoming environment
Banquet Server
16 Years 6 Months- Prepare and set up event spaces to meet organizational and guest needs
- Distribute appetizers and beverages with efficiency and attention to detail
- Safely carry and balance trays while providing seamless service
- Serve meals promptly and courteously to ensure a positive guest experience
Education
High School Diploma
Skills
Computer literacy
Problem Solving
Works well under pressure
Effective Communication
Excellent teamwork
Adaptable to change
Ability to lift heavy items
Customer Service-oriented
Polite demeanor
Detail-oriented cleaning
Food safety practices
Professional appearance
Dining room organization
Turning tables
Quality assurance
Wait staff support
Cash handling experience
Attention to detail
Effective problem solving
Guest relations
Positive attitude
Multitasking and organization
Menu memorization
Guest service
Certification
CPR certificate
Tips Certified
LANGUAGES
English (fluent)
Spanish (fluent)
Timeline
Restaurant Hostess
Doubletree By Hilton
04.2010 - CurrentRead More
Server
Doubletree by Hilton Hotel
01.2010 - CurrentRead More
Banquet Server
Doubletree by Hilton Hotel
01.2010 - CurrentRead More
Restaurant Busser
Doubletree By Hilton
2026 - CurrentRead More
Phoenix Charter Academy
High School Diploma
Read More