Krissnal Rojas
Bronx
Summary
Dependable, Reliable, and friendly who can quickly learn and master new concepts and skills. Passionate about helping customers and creating a satisfying experience for everyone.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Desktop Support Analyst
NewYork-Presbyterian Westchester Behavioral Health
01.2025 - Current
- Enhanced system performance by troubleshooting and resolving technical issues for endusers.
- Provided on-site and remote technical support to users.
- Installed new hardware and software, patched systems, and configured settings.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for [Number] clients.
- Coordinated with vendors to obtain necessary components and maintain smooth operations.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Supported and maintained user account information.
Beaker Project
NewYork-Presbyterian Westchester Behavioral Health
01.2025 - 03.2025
- Collaborated with design team to create visually appealing labels that met client specifications and brand guidelines.
- Enhanced label printing efficiency by streamlining production processes and implementing effective time management techniques.
- Participated in regular team meetings to discuss project status, potential challenges, and solutions for ensuring timely completion and client satisfaction.
- Troubleshot technical issues during production runs, quickly identifying root causes and implementing solutions to minimize downtime.
- Reduced material wastage by optimizing the usage of raw materials and regularly maintaining printing equipment.
- Demonstrated flexibility by providing support to other departments when needed, fostering a cooperative and collaborative work environment that maximized overall company productivity.
Telecommunications Analyst
New York Presbyterian Brooklyn Methodist Hospital
06.2024 - 02.2025
- Improved overall system reliability by performing routine maintenance tasks such as hardware replacement or software updates.
- Conducted comprehensive evaluations of telecom equipment, recommending upgrades or replacements as needed to maintain optimal functionality.
- Streamlined communication processes by configuring and maintaining complex telecommunication systems.
- Established strong relationships with vendors and suppliers, negotiating favorable terms on equipment purchases and service contracts.
- Designed customized solutions for clients based on their unique telecommunication needs and requirements.
Telecommunications Analyst
New York Presbyterian Cornell - Weill Center
05.2022 - 12.2025
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Played an instrumental role in the successful completion of numerous high-profile projects, contributing to the company''s reputation for excellence in telecommunications analysis and support.
- Improved overall system reliability by performing routine maintenance tasks such as hardware replacement or software updates.
- Conducted regular audits of telecom infrastructure to verify compliance with regulatory standards and internal policies.
Telecommunications Analyst
New York Presbyterian Columbia Medical Center
01.2020 - 12.2023
- Improved overall system reliability by performing routine maintenance tasks such as hardware replacement or software updates.
- Developed detailed reports on system performance, utilizing data-driven insights to inform future decision-making processes.
- Increased customer satisfaction through diligent troubleshooting and resolution of network-related issues.
- Collaborated with cross-functional teams to design and implement telecommunication infrastructure improvements.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Played an instrumental role in the successful completion of numerous high-profile projects, contributing to the company''s reputation for excellence in telecommunications analysis and support.
Mobile communication Tech
New York Presbyterian Hospital
- Training staff/users throughout New York Presbyterian Hospital along with all affiliated branches at various locations on how to use their Legacy IPhone Application Mobile Heartbeat
- This includes but not limited to nurses, physicians, transporters, pharmacy, students, etc
- Write lesson plan and documentation for department for presentation
- Assist in configuration and deployment of mobile phones and docking station according to schedule
- Produce daily/weekly and monthly report to project team that includes feedback, complaints and suggestions for team lead and managers
Technician
MetComm.Net
- Assisting with Promethean boards installation
- Calibrating the boards
- Cable management
- Mac-Mini Installations
- Troubleshooting printers/boards
Production/Stock
Deli Grocery
01.2017 - 03.2017
- Assisted customers in retrieving items in hard to reach places
- Unboxed and stocked the products onto shelves
- Assisted fellow co-workers with daily shipments to restock products
Volunteer/ Dean’s Assistant
Eximius College Prep Academy
11.2013 - 06.2015
- Assisted professors with all their work in different locations
- Assisted students with extracurricular activities
Education
Dental Assistant Program -
The New York School For Medical and Dental Assistants
03.2025
Regents High School Diploma - Liberal Arts
Eximius College Preparatory Academy
Bronx, NY06.2015
Skills
- Fluent in English
- Fluent in Spanish
- Excellent relationships with employees
- Willingness to lead
- Adaptability
- Strong communication skills
- Flexible schedule
- Confident
- Hardworking
- Quick adaptation to new environment
- Regular attendance
- Consistent attendance
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Dental Coursework
- Microbiology/Infection Control
- Pharmacology & Dental Emergencies
- Dental Materials
- Oral Anatomy & Physiology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Desktop Support Analyst
NewYork-Presbyterian Westchester Behavioral Health
01.2025 - Current
Beaker Project
NewYork-Presbyterian Westchester Behavioral Health
01.2025 - 03.2025
Telecommunications Analyst
New York Presbyterian Brooklyn Methodist Hospital
06.2024 - 02.2025
Telecommunications Analyst
New York Presbyterian Cornell - Weill Center
05.2022 - 12.2025
Telecommunications Analyst
New York Presbyterian Columbia Medical Center
01.2020 - 12.2023
Production/Stock
Deli Grocery
01.2017 - 03.2017
Volunteer/ Dean’s Assistant
Eximius College Prep Academy
11.2013 - 06.2015
Regents High School Diploma - Liberal Arts
Eximius College Preparatory Academy
Mobile communication Tech
New York Presbyterian Hospital
Technician
MetComm.Net
Dental Assistant Program -
The New York School For Medical and Dental Assistants
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