Krissy Dalyan
Spokane Valley,WA
Summary
Dynamic and results-oriented professional with over 20 years of experience in customer service and management, specializing in the development of effective communication strategies that enhance patient care objectives and implement treatment plans. Proven track record in improving retention rates and elevating staff morale through exceptional communication, employee relations management, and inspirational team leadership. Recognized for professionalism and a proactive approach to problem resolution, consistently driving positive outcomes across diverse environments. Committed to fostering collaborative relationships that align with organizational goals and elevate overall service delivery.
Overview
19
19
years of professional experience
Work History
Associate Manager
Providence Dental Residency clinic
03.2023 - Current
- Responsible for overseeing all of the administrative and business operations aspects of Providence Dental Residency clinic. Developing and supervising appointment systems that work well for our patients. Managing employees, Time cards, budgets, and patient schedules, ordering inventory and scheduling equipment maintenance and implementing business strategies.
Dental Program Coordinator
Providence Health & Services
06.2022 - Current
- Responsible for overseeing all of the administrative and business operations aspects of Responsible for the overall running of the program and management of the residents in it. I manage the resident’s schedules, assists the Program Director by ensuring that regulatory and accreditation standards are met, educational activities that support the curriculum are established, residency policies are created and enforced, and recruitment strategies are implemented so that a highly successful residency program is maintained.
Numerica Credit Union E-Services
11.2021 - 06.2022
- Handles customer questions and assists with customer inquiries in resolving electronic account related problems for online and mobile apps.
Patient Care Coordinator
Providence Health & Services
01.2019 - 11.2021
- I worked at Providence Neurology Sleep, epilepsy, stroke for over two years, I then transferred to the Dental Residency clinic in 2021. I was instrumental in helping patients receive great care with the attention and follow-up they need for optimal healthcare experiences. Manage patient care. Patient screening. Scheduling. Referrals and Prior authorizations.
Credit Balance Specialist
Providence Health & Services
06.2017 - 01.2019
- Process refunds for overpayments to Insurance Companies, Patients and Government agencies. Provide customer service for account resolution. Resolve credit issues.
- Accounting and clerical support to Accounting Department
- Request of Information to resolve accounting disputes
- Medicare/Medicaid/VA account resolution
- DDE access
- Maintain General Ledger with Excel Spreadsheets
Cash Application Specialist
Providence Health & Services
02.2016 - 06.2017
- Apply incoming payments to the correct customer accounts. Duties include posting insurance payments, patient payments, payment adjustments and billing patients for their responsible portions.
- Post Manual and ERA Payments
- Reverse Small credit adjustments
- Reverse Payment correction projects
- Mission Committee
Prior Authorization Representative
Express Scripts, Inc.
11.2014 - 02.2016
- Process faxes in a timely manner with quality and efficiency.
- Subject Matter Expert (SME) qualified.
- In and out bound calling qualified for WellPoint, Anthem, Commercial insurance, Medicare and Mandate Accounts
- Trained in eSD software
- Member of ESI Site Quality Council
- Assist in New Hire Training
- Maintain all aspects of HIPAA Confidentiality requirements
Agent/Freight Broker
Boise Boys Transportation, UtI Transport Solutions
12.2006 - 02.2016
- Owned and operated my own brokerage agency. Handled invoicing and contractual paperwork in a timely manner. Communicate between carriers and insurances for verification purposes. Initiate and maintain relationships with customer base. Specialized in transportation and logistics services for manufacturers of telecommunications and utility structures. Implemented various cost saving programs for core customer base.
Education
Bachelor of Business -
Southern New Hampshire University
01.2029
Skills
- Collaborative team management
- Strategic planning
- Negotiation
- Operations management
- Problem-solving
- Team leadership
- Decision-making
Timeline
Associate Manager
Providence Dental Residency clinic
03.2023 - Current
Dental Program Coordinator
Providence Health & Services
06.2022 - Current
Numerica Credit Union E-Services
11.2021 - 06.2022
Patient Care Coordinator
Providence Health & Services
01.2019 - 11.2021
Credit Balance Specialist
Providence Health & Services
06.2017 - 01.2019
Cash Application Specialist
Providence Health & Services
02.2016 - 06.2017
Prior Authorization Representative
Express Scripts, Inc.
11.2014 - 02.2016
Agent/Freight Broker
Boise Boys Transportation, UtI Transport Solutions
12.2006 - 02.2016
Bachelor of Business -
Southern New Hampshire University