Krissy Durham
New Haven,CT
Summary
Dedicated to providing quality patient care, I create a positive and supportive atmosphere to meet individuals' needs. Recognizing the importance of collaboration and teamwork in healthcare, I foster effective partnerships with colleagues and stakeholders to achieve optimal outcomes. Leveraging my expertise and passion for healthcare, I aim to contribute to the success of patients and organizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front desk / Referral Specialist
CONSULTING CARDIOLOGISTS
04.2024 - 10.2024
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Collect copays, update insurances
- Check patients out
- Schedule future appointments
- Process referral records and patient information
- Maintain data reports and update billing information
- Check for insurance verification
- Coordinate across medical departments
- Correspond with insurance companies
Front Desk Receptionist
Yale University
10.2023 - 04.2024
- Serve visitors by greeting, welcoming, and directing them appropriately
- Notify relevant employees when visitors arrive
- Keep an eye on security and telecommunications systems
- Answer visitors' questions, calls, and emails, and provide them with the relevant information
- Maintain visitor, employee, and department directories and logs
- Follow security procedures, such as monitoring the logbook and issuing visitor badges
- Organize the reception area while complying with office procedures, rules, and regulations
- Arrange meetings, schedules, and travel accommodations for senior staff
- Keep a record of office supply inventory and expenses
- Sign for deliveries and ensure all mail and packages are distributed accordingly
Medical Records/Administrative Assistant
Waterbury Hospital
03.2022 - 08.2023
- File medical history into hospital software
- Scans all lab reports, X-rays, and correspondence from outside sources into electronic medical record
- Copies medical record as requested by patients, physicians, insurance companies, etc
- Assist with telephone coverage as needed
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Central Sterile Technician
Bristol Hospital
12.2022 - 07.2023
- Monitor and operate sterilization equipment
- Examine supplies meticulously to ensure they are properly cleaned and sanitized
- Test and report any issues or problems with the sterilization equipment
- Sterilize, prepare, wrap and organize equipment into instrument trays for use during medical procedures
- Prepare and deliver all necessary equipment and instruments for surgeries, examinations, medical procedures and medical carts
- Maintain records of sterilization procedures, sterilized items, equipment maintenance and supplies
Patient Transport
Yale New Haven Health
12.2021 - 08.2022
- Establishes and maintains communication with patients and coworkers to improve quality of service and customer satisfaction
- Transports patients inside and outside of the facility to designated areas in a punctual and timely manner
- Lifts patients in and out of bed, chairs, taxis and ambulances to move them to and from treatment areas and procedure rooms
- Offers comfort and support to patients and their families
- Transports medical equipment, supplies and laboratory specimens to designated treatment, diagnostic and patient care areas
- Moves deceased patients and their belongings to the mortuary
- Respects and protects patient confidence and hospital confidentiality by keeping all sensitive and patient information private
- Follows all protocols and procedures to ensure safe delivery of patients, their possessions, supplies and laboratory specimens
- Maintains a secure, clean and healthy work environment by adhering to the standards and regulations that are set forth by the hospital and local, state and federal governments
- Routinely complies with the standards set forth by JCAHO and HIPAA
- Regularly participates in ongoing education to improve knowledge and skills
Specimen Processor
Quest Diagnostics
05.2021 - 03.2022
- Receive and open specimen bags
- Enter inventory, patient demographics, and test codes into computer system
- Prepare specimens for laboratory testing and analysis
- Ensure specimens and requisitions are correctly labeled
- Validate requisitions against specimens before scanning into the system
- Will be responsible for cross-contamination potentials
- Must clean and maintain laboratory and all equipment
Data Entry Specialist - COVID Vaccine Project
Griffin Hospital
01.2020 - 06.2021
- Consistently exemplifies exceptional customer service
- Courteous, professional and empathetic to all patients
- Conscientiously abides by hospital's confidentiality policy and HIPAA standards of patient confidentiality and security
- Ensure incoming paperwork is distributed and/or filed timely and correctly
- Complete set up and break down of vaccination facilities as directed
- Respectfully and effectively interface with team members in different roles in order to efficiently solve problems and successfully serve patients
- Provided guidance and training to new members of the vaccination team
- Responsibilities and projects as designated by immediate supervisor
- Provides administrative support as requested by leadership
- Organize, file, and maintain careful records of confidential lists, communications, and documents while complying with HIPAA guidelines for patient information
- Ensures incoming paperwork is scanned timely and correctly, following protocol set up by department
- Assists Vaccination in obtaining all information required to process any/all specimens
Package Handler
FedEx Express
08.2020 - 09.2020
- Assembles, lines and pads cartons, crates and containers manually to prepare them for shipment
- Seals containers using glue, nails and other fasteners
- Examines and inspects containers to make sure they are ready to be transported to the customer
- Pulls out packages that are improperly labeled, sealed or backed for reprocessing
- Uses a variety of tools to prepare packages for shipping including box sealing tape, heat sealers, staple guns and stretch wrap
- Handles fragile items and hazardous materials in a safe manner according to company and government rules and regulations
- Places containers on proper conveyor belts and in chutes to go to the loading dock
- Loads boxes, cartons and other packages onto trucks for delivery
- Makes use of computer programs and spreadsheet software to track inventory
- Works on a team to process all packages by the end of the shift
Fulfillment Associate
Amazon
09.2019 - 04.2020
- Trained 20 new hires
- Took orders and packed items for customer deliveries
- Ensured that all merchandise counts were in order
- Assembled new products
Education
School certificate - Sterile tech
Penn foster
10.2024
Associate's degree - Sonography/ Radiology
Gateway Community College
New Haven, CT10.2024
High school diploma - General Studies
New Haven Public School
New Haven, CT05.2018
Skills
- HIPAA
- Medical Records
- Vital Signs
- Medical Terminology
- Medical Office Experience
- Medical Billing
- Medical Coding
- EMR Systems
- Patient Care
- Insurance Verification
- Medical Scheduling
- Computer Operation
- Hospital Experience
- Clerical Experience
- Epic
- Phone Etiquette
- Computer Skills
- Caregiving
- Typing
- Customer service
- Leadership
- Front desk
- Data entry
- Microsoft Office
- EHR systems
- Communication skills
- Behavioral health
- Manufacturing
Certification
- Certified Nursing Assistant (CNA), 03/01/19, Present
- CPR & First Aid, 03/01/19, Present
- CSPDT, Present
- Central Sterile processing certificate, Present
Assessments
- Home health aide skills, Proficient, 02/01/20
- Work motivation, Proficient, 07/01/21
Additionalinformation
Patient Care & Safety, Vital Signs & Patient Monitoring, Medical Terminology, Electronic Medical Records Privacy / HIPAA Regulations, Patient Advocacy and Support, Gateway Community College, 2018 - 2021, Diagnostic Imaging and Therapy: Nuclear Medicine Technology, AS
Personal Information
Willing To Relocate: Anywhere
Timeline
Front desk / Referral Specialist
CONSULTING CARDIOLOGISTS
04.2024 - 10.2024
Front Desk Receptionist
Yale University
10.2023 - 04.2024
Central Sterile Technician
Bristol Hospital
12.2022 - 07.2023
Medical Records/Administrative Assistant
Waterbury Hospital
03.2022 - 08.2023
Patient Transport
Yale New Haven Health
12.2021 - 08.2022
Specimen Processor
Quest Diagnostics
05.2021 - 03.2022
Package Handler
FedEx Express
08.2020 - 09.2020
Data Entry Specialist - COVID Vaccine Project
Griffin Hospital
01.2020 - 06.2021
Fulfillment Associate
Amazon
09.2019 - 04.2020
School certificate - Sterile tech
Penn foster
Associate's degree - Sonography/ Radiology
Gateway Community College
High school diploma - General Studies
New Haven Public School
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