Krissy jones
Lafayette,TN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Arkridge Home Care
Lafayette, Tennessee
05.2024 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
Customer Service Representative
Next level support centers
Murfreesboro, Tennessee
09.2023 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Assistant
Integrity Healthcare Systems
Tullahoma, Tennessee
03.2020 - 09.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
Elderly Caregiver
A Plus Medical Staffing
Manchester, Tennessee
02.2019 - 01.2020
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
Caregiver
Family Staffing Solutions
Shelbyville, Tennessee
01.2019 - 01.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Education
High School Diploma -
Union City High School
Union City, MI05-2012
Skills
- Patient Relations
- Condition Monitoring
- Quality Assurance
- Electronic Charting
- Infection control procedures
- Medical terminology knowledge
- Monitoring fluids
- Patient Lifting
- Direct Patient Care
- Documenting behaviors
- Vital sign recording
- Observing responses
- Preparing meals
- Trustworthy companion
- Family support and assistance
- HIPAA Compliance
- Basic Life Support
- Documentation expert
- Companionship and emotional support
- Light Housekeeping
- Assisting with personal grooming
- Calm and level-headed under duress
- Feeding assistance expert
- Safety Precautions
- Quick problem solver
- Responding to emergencies
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Scheduling
- Account updating
- Paperwork Processing
- CRM Software
- Active Listening
- Refunds processing
- Documentation
- Problem-solving abilities
- Multi-Task Management
- Customer Relations
- Typing proficiency
- Microsoft Office Suite
- Team Development
- Document Control
- Call center experience
- Customer Service
- Critical Thinking
- Calm Demeanor
- Conflict Resolution
- Microsoft Outlook
- Dispute Resolution
Timeline
Certified Nursing Assistant
Arkridge Home Care
05.2024 - Current
Customer Service Representative
Next level support centers
09.2023 - 05.2024
Administrative Assistant
Integrity Healthcare Systems
03.2020 - 09.2023
Elderly Caregiver
A Plus Medical Staffing
02.2019 - 01.2020
Caregiver
Family Staffing Solutions
01.2019 - 01.2020
High School Diploma -
Union City High School