Kristian McGinnis
Milwaukee,WI
Summary
Operations professional with multiple years of experience seeking a progressive role within a company that will allow growth of my diverse skill set. Proven expertise in dispatching and routing field personnel, utilizing multiple software programs for work order management and prioritizing resources. Strong skills in problem-solving, time management, and advanced Microsoft programs, with an extensive background in customer service, sales, data entry and team collaboration.
Overview
9
9
years of professional experience
Work History
Systems Operation Dispatcher
We Energies
Pewaukee, WI
12.2022 - Current
- Manage communications via a multi-line phone and radio system, ensuring efficient dispatch and routing of field personnel for gas and electric operations.
- Utilizes diverse software programs to create, track, and analyze work orders, and effectively dispatch resources and submit locate requests.
- Works with a sense of urgency to immediately route field personnel to calls involving imminent danger or threats to public safety.
- Collaborate with peers and management to strategically allocate resources based on emergency response, worker qualifications, and field operations schedules.
Solutions Specialist
Verizon
Glendale, WI
08.2018 - 09.2021
- Generate retail sales by using my knowledge, training and products to provide an exceptional customer service experience that helps to expand the Verizon network.
- Build rapport with customers by creating positive connections, asking the right questions and becoming their bridge for service.
- Close sales by using phenomenal communication skills to fulfill customer needs with simple yet meaningful solutions.
Retention Representative
Spectrum
Milwaukee, WI
09.2016 - 09.2017
- Managed inbound customer calls addressing service and billing inquiries, ensuring prompt and effective resolution.
- Utilized strong listening and communication skills to de-escalate challenging situations with dissatisfied customers.
- Exercised discretion in applying account credits, enhancing customer satisfaction and retention.
Education
High School Diploma - General Education
Riverside University High School
Milwaukee, WI01.2011
Skills
- Customer Service
- Account Management
- Problem Solving
- Computer Navigation
- Time Management
- Sales
- Employee Training
- Critical Thinking
- POS Systems
- De-Escalation
- Organization
- Ability to Type 45 WPM
- Adaptability
- Flexibility
- Dispatch
- Retention
- Team Player
- Innovative
Timeline
Systems Operation Dispatcher
We Energies
12.2022 - Current
Solutions Specialist
Verizon
08.2018 - 09.2021
Retention Representative
Spectrum
09.2016 - 09.2017
High School Diploma - General Education
Riverside University High School