KRISSY THOMAS

Roosevelt,NY

Summary

Highly motivated customer service and sales professional with a decade of experience in client engagement, consultation, and problem resolution in fast-paced environments. Recognized for strong communication skills, professionalism, and the ability to manage complex client needs. Eager to transition into a Medical Assistant role in Nephrology, leveraging a strong service background, adaptability, and attention to detail to deliver excellent patient care and support clinical operations.

Overview

years of professional experience

Certification

Work History

Kitchen and Bath Designer

The Home Depot

Long Island, New York

03.2020 - Current

Kitchen & Bath Designer

Conducted one-on-one consultations to understand client needs and recommend customized solutions
Managed appointments, follow-ups, project timelines, and documentation
Delivered presentations explaining products, pricing, and next steps clearly and professionally
Built long-term client relationships through trust and excellent service
Handled multiple projects simultaneously while maintaining accuracy and deadlines
Collaborated with vendors, installers, and internal departments to ensure smooth operations
Resolved customer concerns with professionalism and empathy

Cashier Supervisor

ShopRite

Long Island Ny

10.2017 - 01.2020

Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-volume calls while maintaining service quality and accuracy in responses.
Developed customer relationships to enhance satisfaction and loyalty.

Education

High school diploma - AP Literature, AP History

John Adam's High School

Queens, New York

01.2020

Skills

Core Skills

Patient / Client Relations
Appointment Scheduling
Intake & Documentation
Electronic Records / Data Entry
Multitasking

Team Collaboration
Professional Communication
Time Management
Problem Solving
Customer Service Excellence
HIPAA Awareness