Marija Matic
Addison,IL
Summary
Accomplished Kitchen & Bath Designer with a proven track record at Rockcounter Inc, showcasing expertise in AutoCAD and exceptional client communication. Excelled in transforming client visions into reality, enhancing customer satisfaction, and fostering key relationships. Skilled in project management and design process, consistently delivering high-quality, customized solutions.
Overview
15
15
years of professional experience
Work History
Kitchen & Bath Designer
Rockcounter Inc
12.2019 - 05.2022
- Displayed merchandise to meet showroom readiness standards, conducted demonstrations or explanations and promoted manufacturer's current product offerings.
- Reached out to clients to confirm designer services satisfaction.
- Designed customized products for customers using CAD system.
- Asked questions to understand customer's specific needs to pair with products and services for project.
- Presented quotes, drawings and product specifications for client approval.
- Met with clients to determine preferences, budget, color and other factors for planning.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
Kitchen & Bath Designer
JPD Kitchen Depot
05.2013 - 12.2018
- Reached out to clients to confirm designer services satisfaction.
- Displayed merchandise to meet showroom readiness standards, conducted demonstrations or explanations and promoted manufacturer's current product offerings.
- Designed customized products for customers using CAD system.
- Asked questions to understand customer's specific needs to pair with products and services for project.
- Presented quotes, drawings and product specifications for client approval.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Customer Service Rep and Sales Rep
MS International, Inc, MSI
11.2007 - 07.2010
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
LTHS High School
LA Grange IL05.1998
Skills
- AutoCAD proficiency
- Project management abilities
- Design process
- Product Specifications
- Interior design
- CAD Drafting
- Sales expertise
- Excellent attention to detail
- Vendor Sourcing
- Client Communication
- Space Planning
- Data Entry
- Sales closing
- Critical Thinking
- Microsoft Office Suite
- Computer Proficiency
- Product Promotion
- Order Processing
- Customer Relations
- Customer RMA management
- Office equipment proficiency
- Coordination
- Problem Resolution
- Delivery Scheduling
- Product Education
Languages
Serbian
Native or Bilingual
Russian
Limited Working
Polish
Professional Working
English
Native or Bilingual
Software
2020 CAD, Microsoft Office Suite
Timeline
Kitchen & Bath Designer
Rockcounter Inc
12.2019 - 05.2022
Kitchen & Bath Designer
JPD Kitchen Depot
05.2013 - 12.2018
Customer Service Rep and Sales Rep
MS International, Inc, MSI
11.2007 - 07.2010
Associate of Arts -
College of DuPage
High School Diploma -
LTHS High School
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