Summary
Work History
Education
Skills
Generic

Kathy Burgess

Chicago,IL

Summary

Dynamic Kitchen and Bath Designer with a proven track record at Studio 41, excelling in client consultation and project management. Expert in AutoCAD and 3D rendering, I deliver innovative designs that meet client needs and budgets, consistently exceeding sales goals while fostering strong vendor relationships for high-quality materials.


Work History

Kitchen and Bath Designer

Studio 41
06.2024 - Current
  • Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Collaborated with contractors and suppliers for smooth execution of design plans.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Created professional presentations using 20/20 cad to creatively communicate design intent and direction.
  • Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
  • Streamlined communication between clients, contractors, and suppliers to ensure seamless project execution from start to finish.
  • Prepared product and layout documents implementing diverse design concepts.
  • Developed detailed project plans for successful kitchen and bath installations, resulting in timely completion and minimal disruptions.
  • Built strong relationships with vendors, ensuring high-quality products at competitive prices.
  • Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
  • Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.

Kitchen and Bath Designer

Cabinet Warehouse
06.2022 - 06.2023
  • Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
  • Ensured all aspects of each project were executed according to established timelines while maintaining open lines of communication between clients and team members.
  • Streamlined communication between clients, contractors, and suppliers to ensure seamless project execution from start to finish.
  • Prepared product and layout documents implementing diverse design concepts.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Conducted client consultations to understand requirements and preferences.
  • Consistently met or exceeded sales goals through a combination of exceptional design skills and attentive customer service.
  • Coordinated with installation teams to address any on-site issues promptly, ensuring minimal delays and maximum client satisfaction.
  • Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.

Kitchen and Bath Designer

Lowes Home Improvment
10.2003 - 06.2022
  • Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
  • Increased efficiency by implementing a streamlined process for managing client consultations, material selection meetings, and follow-up communications.
  • Developed detailed project plans for successful kitchen and bath installations, resulting in timely completion and minimal disruptions.
  • Consistently met or exceeded sales goals through a combination of exceptional design skills and attentive customer service.
  • Built strong relationships with vendors, ensuring high-quality products at competitive prices.
  • Coordinated with installation teams to address any on-site issues promptly, ensuring minimal delays and maximum client satisfaction.
  • Participated in trade shows and networking events to promote the company''s services and generate new leads for potential projects.
  • Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
  • Generated increased sales through effective presentations of design concepts to clients.
  • Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
  • Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
  • Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
  • Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
  • Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.

Office Manager and Sales

Taylors Fine Furniture
10.1993 - 01.1998
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Dental Office Manager

AA Dental Care
09.1990 - 10.1993
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Improved patient intake process, making it more efficient and reducing wait times.
  • Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • This was a new practise of two dentists and I set up all office procedures and filing systems.
  • I did assisting and sterilized equipment when needed. Did x-rays when assistants were busy.

Medical Office Assistant

Dr Karl Laping
08.1987 - 07.1989
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Facilitated patient education by providing relevant health and procedure information.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Increased office productivity by organizing medical records, leading to easier access and retrieval.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Supported efficient claim processing by accurately coding services for billing.
  • Facilitated smooth operation of medical office by assisting with billing and insurance verification.
  • Assisted medical staff during examinations to enhance patient comfort and safety.
  • Improved office communication by promptly relaying messages between patients and healthcare providers.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.

Education

No Degree - Business

Culver Stockton College
Canton, MO

Skills

  • Client consultation
  • Space planning
  • AutoCAD proficiency
  • Material selection
  • Budgeting and estimating
  • Flooring selection
  • Design software
  • SketchUp expertise
  • Countertop materials
  • Appliance selection
  • Plumbing fixtures
  • Design presentation
  • Lighting techniques
  • Sales expertise
  • Project management
  • Product selection
  • Palette creation
  • New construction support
  • Floor plan development
  • Color and material application
  • Design software proficiency
  • Proficient in autocad
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Excellent communication

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Kathy Burgess