Krista Adams
Indianapolis,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Escrow Assistant/Title Examiner
First American Title Insurance Co.
07.2019 - Current
- Review and deliver the title commitment, order the deed and survey, clear title in preparation for closing, order mortgage payoffs, sewer letters, homeowner’s association letters, judgment payoffs, city liens against a property
- Email and telephone communication with buyer, seller, and real estate agents to clear file for closings
- Order mobile notaries, import closings for mobile notaries, monitor widgets/queues for files, accurately input data to process new title orders from Realtors and Mortgage Bankers
- Proficient in Microsoft programs.
Data Capture Specialist
KHI Solutions an Affiliate of Knowledge Services
04.2019 - 05.2019
- Contract position for Indiana Department of Revenue tax season 2018
- Date entry of taxpayer W2s, 1099Rs, IT-40 form into permanent records DOR
- Additional documentation assistance in other departments.
Contract Administrator
Angi’s Home Services/ Angie’s List
04.2015 - 03.2019
- Maintains contracts to audit standards throughout each phase of contract activation process
- Reviews contracts for compliance with internal policies and notifies Sales Representatives with contracts that do not comply with Angi’s List policies and practices
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Creates payment profiles based on information received from Service Companies and maintains security throughout process
- Maintains e-mail inbox, responding professionally and promptly to issues and questions from Sales Representatives and Managers
- Multitasking between to separate processes in contract admin systems
- Actively participated in continuous improvement initiatives aimed at enhancing effectiveness of contract administration processes.
- Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.
- Daily use of Microsoft Outlook and Salesforce.
- Organized and detail-oriented with a strong work ethic.
Data Verification Specialist
Angi's List
07.2013 - 03.2015
- Updating internal requests for contact information, exclusions and notices
- Cateorigize reviews, including medical association requests, Edits in Error project, background checks and submit reviews
- Respond to questions from company staff, service providers and members via telephone and email
- Reception calls and desk, listening to, assisting and directing members to the appropriate party to resolve client/member concerns
- Perform various duties, position, locations as needed by management.
- Collaborated with cross-functional teams to address data discrepancies and resolve issues effectively.
Customer Service Representative
Security Title, LLC
07.2009 - 12.2011
- Accurately processed new title orders from realtors and mortgage loan officers; prepared title commitment and closing protection letters, obtained payoff amounts, and processed new documents for scanning and retention
- Produced and processed mortgage documents while maintaining compliance with strict guidelines.
Education
Bachelor of Science - Human Resource Management
University of Indianapolis
Indianapolis, IN01.2013
Skills
- Real Estate Transactions
- Client Relationship Building
- Accuracy and Precision
- Attention to Detail
- Document Review
- File Management
- Customer Service
- Escrow Knowledge
- Time Management
- MS Office
- Good Telephone Etiquette
- Remote Office Availability
- Organization and Time Management
- Multitasking Abilities
Timeline
Escrow Assistant/Title Examiner
First American Title Insurance Co.
07.2019 - Current
Data Capture Specialist
KHI Solutions an Affiliate of Knowledge Services
04.2019 - 05.2019
Contract Administrator
Angi’s Home Services/ Angie’s List
04.2015 - 03.2019
Data Verification Specialist
Angi's List
07.2013 - 03.2015
Customer Service Representative
Security Title, LLC
07.2009 - 12.2011
Bachelor of Science - Human Resource Management
University of Indianapolis
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