Krista Archibald
Account Manager
Odessa,Florida
Summary
Experienced working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet; committed to superior customer service. Detail oriented and resourceful in completing projects, strong ability to prioritize and multi-task effectively. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Data Systems Analyst
Cable & Wireless
Fairfax, Virginia
01.1997
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
SUNCOAST GYMNASTICS BOOSTER CLUB
01.2013 - Current
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
Paralegal
Colon Law Office
Trinity, Florida
01.2018 - 01.2019
- Managed communication between counsel, clients and court.
- Gathered, organized and maintained case files.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Scheduled meetings, hearing, mediations and settlement conferences.
TEAM PARENT
NEXT LEVEL BASEBALL
01.2016 - 01.2018
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Oversaw program budgets and collected paperwork for athletic programs.
Owner
Krista Archibald Photography
Odessa, Florida
01.2008 - 12.2014
- Managed day-to-day business operations.
- Planned and prepared for on-location and studio shoots.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and financial needs.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Global Account Manager
Global Crossing
Dallas, Texas
01.2000 - 01.2002
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Oversaw global partner development and relationships, enabling footprint expansion into new markets.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Supported sales and reporting for large accounts.
- Built and cultivated long-term quality relationships with over multiple clients by addressing needs and providing superior customer service.
- Maintained current knowledge of evolving changes in marketplace.
- Managed portfolio of two accounts and $1,500,000.00 in sales.
Account Development Representative
Cable & Wireless
Dallas, Texas
01.1997 - 01.2000
- Called on new and existing customers targeting specific lists, AOP's and products.
- Contacted valuable stakeholders, opening and diversifying accounts and acting as liaison between company and greater business community.
- Updated and maintained leads and opportunities in CRM.
- Managed preparation and setup for outbound daily calls and other pursuit strategies.
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Negotiated prices, terms of sales and service agreements.
Strategic Sales Support
Cable & Wireless
Fairfax, Virginia
01.1996 - 01.1997
- Streamlined office operations by effectively monitoring and addressing sales and client correspondence and data communications.
- Produced accurate documentation and organized resources to smoothly execute changes.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
Call Center Representative
Cable & Wireless
Leesburg, Virginia
01.1995 - 01.1996
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
Education
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA 09.1989 - 05.1995
Skills
Apple (Numbers, Pages, Keynote)
Adobe (Lightroom, Photoshop)
Microsoft Office (Word, PowerPoint, Excel)
Analytical and Critical Thinking
Problem-Solving
Flexible and Adaptable
Timeline
Paralegal
Colon Law Office
01.2018 - 01.2019
TEAM PARENT
NEXT LEVEL BASEBALL
01.2016 - 01.2018
SUNCOAST GYMNASTICS BOOSTER CLUB
01.2013 - Current
Owner
Krista Archibald Photography
01.2008 - 12.2014
Global Account Manager
Global Crossing
01.2000 - 01.2002
Data Systems Analyst
Cable & Wireless
01.1997
Account Development Representative
Cable & Wireless
01.1997 - 01.2000
Strategic Sales Support
Cable & Wireless
01.1996 - 01.1997
Call Center Representative
Cable & Wireless
01.1995 - 01.1996
Associate of Arts - General Studies
Northern Virginia Community College
09.1989 - 05.1995
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