Krista Cothron
Sr. Business Analyst
Lexington,TN
Summary
Seasoned Business Analyst with a robust blend of clinical and administrative expertise. Demonstrates accountability, leadership, and a keen commitment to elevating healthcare organization standards. Offers valuable insights garnered from hands-on experience overseeing diverse operations.
Overview
15
15
years of professional experience
Work History
Senior Business Analyst
Optum Health
National
08.2022 - Current
- Identify and implement operational efficiencies to improve workflow and employee satisfaction
- Identify the operational impact of changes with defined solutions for enhanced business value
- Identify and establish appropriate metric targets to validate that business requirements are being met (performance metrics, process deliverables, traceability, business value)
- Communicated testing results to the appropriate stakeholders (business owners, operations groups, project team)
- Identified opportunities to engage external resources to provide solutions, and contribute to the development of supporting documentation to facilitate appropriate vendor identification and selection (Request For Proposals [RFPs], Request For Information [RFIs], Statements of Work [SOWs], contractual obligations)
- Identify the business impact of system/application changes, using impact analysis, FMEA and risk analysis.
Clinical Practice Manager
UnitedHealthcare/Optum
National
03.2019 - 08.2022
- Led the successful launch for home based primary care in IA, overseeing all aspects of planning, budgeting, staffing and training to ensure patient satisfaction
- Managed, analyzed and streamlined individual schedules and specific needs for the daily operations of three physicians
- Auditing of charts, patient accounts, and physicians documentation to ensure compliance with regulations.
Triage Nurse/Administrative Assistant
Advanced Women’s Health
Nashville, TN
02.2018 - 03.2019
Triage Nurse
Kingsdale OBGYN
Dublin, OH
01.2015 - 07.2017
Medical Assistant
Women’s Healthcare
St. Louis, MO
06.2009 - 12.2014
Education
DHA Healthcare Administration - undefined
Oklahoma State University
MBA Healthcare Administration - undefined
Bethel University
B.S. Sociology/Psychology - undefined
Tennessee State University
Skills
Product Development
Professional Highlights
- Team Leadership: 6+ years delegating and coaching cross functional teams.
- Business Strategy: Developed and implemented strategies to optimize organizational structure and processes.
- Training: Designed and delivered training to all new employees, as well as 1-1 mentoring and coaching to develop critical skills
Affiliations
Vice President- Lexington Girls Softball League 2022-2024
ERG-Women Lead
ERG- Military, Veteran Team Members & Spouses Community
Timeline
Senior Business Analyst
Optum Health
08.2022 - Current
Clinical Practice Manager
UnitedHealthcare/Optum
03.2019 - 08.2022
Triage Nurse/Administrative Assistant
Advanced Women’s Health
02.2018 - 03.2019
Triage Nurse
Kingsdale OBGYN
01.2015 - 07.2017
Medical Assistant
Women’s Healthcare
06.2009 - 12.2014
DHA Healthcare Administration - undefined
Oklahoma State University
MBA Healthcare Administration - undefined
Bethel University
B.S. Sociology/Psychology - undefined
Tennessee State University
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