KRISTA CURTIS
Omaha
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rocket Car Wash
Omaha
02.2024 - Current
- Managed customer service inquiries and complaints, achieving resolution and maintaining customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new staff on customer service and operational procedures to ensure consistent service delivery.
- Implemented training programs to improve team efficiency and performance.
- Guided junior staff on daily tasks, projects, and objectives to support team development and performance.
- Oversaw inventory management for cleaning supplies and equipment maintenance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Assistant Manager
Ross Dress for Less
Omaha
09.2023 - 02.2024
- Managed customer service inquiries and complaints promptly to ensure resolution and customer retention.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed employee schedules to balance workloads and meet demand peaks.
- Monitored quality control to uphold high service standards and enhance customer satisfaction.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to ensure consistency and quality standards were met.
Team Lead
Walmart Neighborhood Market
Omaha
12.2022 - 09.2023
- Led team of 10 to achieve operational goals.
- Monitored team member performance to address issues, improving customer retention and satisfaction.
- Oversaw daily sales operations to ensure targets were met.
- Mentor and train junior and new employees
- Organized team-building activities to enhance collaboration and communication.
- Monitored employee attendance to maintain accurate records for payroll.
- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
- Configured modular displays to optimize product visibility and access.
- Performance tracking
- Associate yearly evaluations
- Unloaded shipments using an electric pallet jack and high stacker
Store Manager
Casey's
Omaha
03.2019 - 12.2022
- Managed daily operations, overseeing staffing, training, safety compliance, inventory control, and financial functions to ensure smooth store performance.
- Meet or exceed store sales and profit targets by inspiring consumer loyalty by informing staff and customers of the rewards program.
- Generated repeat business through excellent customer service.
- Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow.
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Led a team of 30 employees to achieve operational goals and enhance team performance.
- Create efficient store schedules based on anticipated customer levels, individual employee knowledge, and service needs.
- Evaluated operations using performance data and improved processes.
- Conducted job interviews and made hiring decisions based on the store's needs, experience, and customer service skills.
- Coordinated vendor selection and relationships to achieve competitive pricing and timely delivery of essential products.
- Protected the store from loss or theft by establishing and enforcing clear security policies.
- Reported all store and staff issues to the district manager.
Bank Services Supervisor
Fiserv Inc.
Omaha
10.2017 - 03.2019
- Led a team of 15 employees in daily operations to ensure efficient workflow and high morale.
- Handled escalated calls to meet customer needs and follow standard practices
- Escalated any issues directly to an on call team to further provide improvements to processes and ensure customers received excellent service
- Monitored call data and reported findings to supervisor, ensuring timely responses and comprehensive client care
- Reviewed call recordings to verify procedure compliance and developed action plans for performance improvement
- Mentored and trained junior and new employees
- Assisted coworkers with customer calls to reinforce adherence to procedures and deliver excellent customer service
Support Manager
Walmart
Omaha
10.2010 - 09.2017
- Managed a team of 15+ ensuring proper processes were being followed and each task was being completed
- Monitored employee and customer interactions to assess service quality and identify areas for improvement.
- Lowered corporate risk by managing shrink processes and inventory levels.
- Ensured items were returned to correct locations, enhancing inventory organization and customer satisfaction.
- Organized backrooms to facilitate quick access to merchandise and timely stock replenishment on salesfloor.
- Worked in all apparel departments ensuring in stock levels, correct display of sizing, and cleanliness, all items properly tagged and priced, set departments to match current season.
- Set displays and merchandise products to maximize sales
- Assisted with registers and supervisor overrides, customer service area which included returns, check cashing, money-grams, also helped reset registers for next business day
- Processed sales of hunting and fishing licenses, park permits, and ammunition at the customer service counter.
- Helped with store remodel resetting departments fixtures and stocking.
- Produced duplicate keys for customers in the automotive department using key-cutting equipment.
- Maintained project quality with a hands-on management style.
Education
High School Or Equivalent -
Metropolitan Community College
Omaha, NE11-2025
Skills
- Retail merchandising
- Staff training
- Staff supervision
- Team Leadership
- Performance evaluation
- Operations monitoring
- Scheduling
- Business operations
- Process improvement
- Prioritization
- Problem resolution
- Troubleshooting
- Organization
- Detail-oriented
- Time management
- Oral and written communication
- Excellent multi-tasker
- Customer rapport
- Active listening
- Team building
- Critical thinking
- Policy compliance
- Superior communication skills
- Staff supervision
Certification
Food Safety Certified for Nebraska
Timeline
Assistant Manager
Rocket Car Wash
02.2024 - Current
Assistant Manager
Ross Dress for Less
09.2023 - 02.2024
Team Lead
Walmart Neighborhood Market
12.2022 - 09.2023
Store Manager
Casey's
03.2019 - 12.2022
Bank Services Supervisor
Fiserv Inc.
10.2017 - 03.2019
Support Manager
Walmart
10.2010 - 09.2017
High School Or Equivalent -
Metropolitan Community College