Summary
Overview
Work History
Education
Skills
Accomplishments
Clifton Strengths
Timeline
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Krista Denson

Dallas,TX

Summary

I am a highly skilled, hard worker, with expert level knowledge of the interconnection of the pilot and aircraft network and the processes necessary for optimal recovery and support of the operation. I am passionate about finding effective solutions for convoluted problems and improving the strategies used to protect the health and integrity of the Southwest Airlines operation.

Overview

10
10
years of professional experience

Work History

Sr Crew Recovery Consultant

Southwest Airlines
01.2023 - Current
    • Collaborate with and provided guidance to all departments to support Crew Recovery Strategy Standard and improvement initiatives.
    • Serve as Pilot Scheduling expert, contributing innovative ideas to advance technology developments and enhance SkySolver and Crew Recovery processes.
    • Contributed to the development and implementation of CAIRO, Operational Development Program, and Network Operational Handbook.
    • Act as SME in Crew Recovery Standards and Pilot Scheduling for various operations projects, including Seasonal Preparedness Forum, Disruption Pod reviews, and interdepartmental Integrated Ops Training.

Sr Pilot Crew Scheduler, III, II, I

Southwest Airlines
02.2014 - Current
  • Subject Matter Expert on the Pilot Contract, Pilot Network, FAR regulations, Recovery Standards, Reroute Strategies and Aircraft Balance.
  • Efficiently communicate and coordinate with the SOD, NCP, NOC ATC Specialists and Inflight Scheduling to maintain the health of the operation.
  • Expert knowledge in the balancing of the aircraft network while maintaining the integrity of the pilot network.
  • Expertly process mass cancellation packages and diversion events under demanding conditions while adhering to all FAR and contractual guidelines.
  • Take command of the planning unit and operation during IRROPs through proper problem prioritization and delegation of tasks to teammates.

Education

High School Diploma -

Dayton High School
Dayton, OR

Skills

  • Expert in CAIRO, Crew Recovery Standards and Multi Network solutions
  • Complex problem solving
  • Proficiency in FA/FO CSS, SWIFT, Sky Solver, OPs Suite, RIDE, FUSION and TABLEAU
  • Analytical, Quick and Critical Thinking
  • Teamwork and Collaboration
  • Analytical, Quick and Critical Thinking
  • Teamwork and Collaboration

Accomplishments

  • Presidents Award recipient 2024
  • Selected to participate in the creation of the Pilot Crew Scheduling Crew Recovery Standards guide
  • Employee of the month 09/2021

Clifton Strengths

  • Individualization
  • Strategic
  • Relater
  • Intellection
  • Responsibility

Timeline

Sr Crew Recovery Consultant

Southwest Airlines
01.2023 - Current

Sr Pilot Crew Scheduler, III, II, I

Southwest Airlines
02.2014 - Current

High School Diploma -

Dayton High School

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Krista Denson