Summary
Overview
Work History
Education
Skills
Timeline
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Krista Elrod

Roseville,CA

Summary

Dedicated and results-driven professional with a proven track record in the luxury industry. Highly skilled in providing exceptional customer service and creating memorable experiences for high-end clientele. Strong ability to cultivate and maintain relationships with VIP clients, ensuring their needs and preferences are met with the utmost attention to detail. Excellent communication and interpersonal skills, with a passion for delivering unparalleled service in the luxury sector

Overview

10
10
years of professional experience

Work History

Associate

Anthropologie
08.2024 - Current
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.


Client Advisor

Louis Vuitton - LVMH
02.2022 - 02.2024
  • Efficiently managing time and tasks, especially during busy periods, to ensure all clients receive adequate attention
  • Organized and hosted exclusive events for VIP clients, enhancing brand loyalty and driving sales
  • Implemented innovative customer engagement strategies, leading to a 20% increase in repeat business
  • Exceeded sales targets consistently by providing exceptional customer service and product knowledge

Store Manager

Sugar Paper
03.2019 - 05.2020
  • Developed store opening team while instilling a customer-centric approach and ensuring excellent service quality
  • Successfully manage day-to-day operations including, stock organizations, and purchasing orders
  • Conducted regular staff meetings to communicate updates, sales goals, and performance expectations

Assistant Manager

Athleta
10.2017 - 09.2018
  • Trained and mentored team members, fostering a positive work environment and ensuring high levels of productivity and customer satisfaction
  • Assisted in visual merchandising efforts, ensuring the store layout and displays were visually appealing and in line with company standards
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings

Supervisor

Kate Spade & Company
04.2015 - 09.2017
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Lead team by developing a repeat business and maximizes sales through proactive client outreach

Education

High School Diploma -

Roseville High School
Roseville, CA

Skills

  • Staff Training and development
  • Customer Engagement
  • Brand Awareness
  • Revenue Growth
  • Effective Customer Communication
  • Business Operations

Timeline

Associate

Anthropologie
08.2024 - Current

Client Advisor

Louis Vuitton - LVMH
02.2022 - 02.2024

Store Manager

Sugar Paper
03.2019 - 05.2020

Assistant Manager

Athleta
10.2017 - 09.2018

Supervisor

Kate Spade & Company
04.2015 - 09.2017

High School Diploma -

Roseville High School
Krista Elrod