Krista Flick
Pendleton,OR
Summary
Dedicated customer service and management professional with extensive experience in dispatch coordination and team collaboration. Recognized for optimizing workflows and enhancing communication among teams, ensuring timely deliveries and high-quality customer interactions.
Overview
25
25
years of professional experience
Work History
Dispatcher Office Assistant
Hood River Sand & Gravel
Hood River, Oregon
09.2024 - 01.2026
- Coordinated daily dispatch schedules to optimize operations and ensure timely deliveries.
- Communicated routing instructions to drivers while addressing any concerns.
- Managed incoming calls, addressing inquiries and relaying messages to ensure smooth communication.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Assisted in tracking inventory levels to support timely dispatch and meet operational demands.
- Collaborated with team members to streamline dispatch processes and improve overall efficiency.
- Processed invoices for vendor payments related to dispatch operations.
- Developed strategies to improve communication among drivers, customers, and dispatchers.
Clerk/Cashier
Home Valley Store
Stevenson, US
06.2021 - 07.2024
- Operated cash register to efficiently process cash, check, and credit card transactions.
- Assisted customers with product inquiries and provided recommendations.
- Implemented FIFO method for inventory management to enhance product freshness and supported customer service.
- Managed inventory levels and organized stock on sales floor.
- Monitored expiration dates and rotated stock to prevent waste.
- Maintained cleanliness and organization of store displays and merchandise.
- Performed general cleaning of the store and ordered necessary supplies.
- Issued fishing and hunting licenses to customers at the storefront.
- Maintained inventory levels of office supplies and equipment.
Cook/Server/Barista
Crosscut Espresso & Deli
Carson, US
09.2023 - 03.2024
- Opened and closed the café.
- Provided high-quality customer service by efficiently managing orders and enhancing guest experiences.
- Ensured excellent customer service by attentively addressing customer needs and feedback.
- Adapted to various roles in a fast-paced café environment to meet operational needs.
- Consistently prepared and cooked menu items to maintain quality and taste standards.
- Maintained a clean and organized kitchen environment during service hours.
- Ensured compliance with health regulations and food safety standards daily.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces, and salads.
- Arranged storage areas systematically to optimize space and improve accessibility.
Mucker/Laborer
J & J Quality concrete
North Bonneville, US
09.2020 - 05.2023
- Executed mucking and cleanup of job sites, removing debris to facilitate subsequent construction activities.
- Supported job site preparation by clearing debris and organizing equipment for optimal workflow.
- Coordinated loading and unloading of materials for construction projects to ensure timely availability.
- Maintained tools and equipment to ensure safe and efficient operation.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Worked with team members to ensure efficient workflow throughout the day.
- Mucked concrete
- Poured concrete foundations for structures.
Care Giver
Donald Flick
Washougal, US
07.2013 - 11.2022
- Assisted clients with personal hygiene tasks to ensure cleanliness and comfort.
- Provided grooming assistance to help clients maintain personal appearance.
- Assisting with bathing, walking & sitting
- Prepared nutritious meals according to dietary requirements and preferences.
- Make sure client is taking medications
- Fill prescriptions
- Follow up care
- Scheduling appointments
- Driving client to appointments
- Attending appointments
- Grocery Shopping
- Applied knowledge of traumatic brain injury to provide tailored support and care.
- Working with client with disabilities
- Ensured cleanliness of environments to promote a healthy atmosphere.
CCA
USPS
Washougal, US
06.2015 - 02.2017
- Drove a delivery vehicle to complete designated mail routes.
- Delivered mail to designated addresses along established routes.
- Delivered parcels to customers at designated locations.
- Walked designated routes to deliver mail efficiently.
- Engaged with customers to provide effective service and resolve inquiries.
- Handled heavy workload while meeting tight deadlines to ensure timely mail delivery.
- Applied defensive driving techniques to maintain safety during mail deliveries.
- Operated in extreme weather conditions to complete mail deliveries.
- Memorized delivery routes to improve efficiency and accuracy.
- Sorted incoming mail by category for efficient distribution.
Toll Taker
Port of Cascade Locks
Cascade Locks, US
06.2014 - 05.2015
- Assisted customers with their needs to enhance their experience.
- Managed cash handling by processing transactions accurately.
- Operated point of sale systems to complete customer transactions.
- Provided travel advice to assist customers in planning trips.
- Provided directions to guide customers to their destinations.
- Addressed customer complaints to improve satisfaction and service.
- Collaborated with team members and worked independently to achieve goals.
- Adapted to rotating and split shifts to meet staffing needs.
Manager
Subway
Stevenson, US
01.2006 - 08.2012
- Managed opening and closing procedures for the establishment.
- Managed inventory by restocking supplies to ensure operational readiness.
- Managed inventory ordering to maintain adequate stock levels.
- Managed inventory records to ensure product availability.
- Conducted training sessions for new employees to improve team performance.
- Hiring, firing and discipline.
- Coordinated food service for catered events, ensuring client satisfaction.
- Coordinated events to engage customers and promote the business.
- Developed promotional content to increase brand visibility.
- Maintaining Labor, food costs and productivity.
- Customer service.
- Customer complaints.
- Scheduling.
- Executed food preparation tasks for efficient kitchen operations.
- Performed dishwashing duties to maintain cleanliness in the kitchen.
- Using meat slicer and cleaning it.
- Operated cash register and processed customer transactions.
- Managed financial deposits to ensure proper accounting.
- Monitored product quality to ensure customer satisfaction.
- Surveillance.
- Maintenance and repairs.
- Subway University.
- Sub shop.
- Sublive.
- Grand opening.
- Fundraisers and donations.
- Managed financial deposits to ensure proper accounting.
- Monitored product quality to ensure customer satisfaction.
Assistant Manager
Subway
Washougal, US
01.2001 - 01.2006
- Customer service.
- Scheduling.
- Training.
- Hiring, firing and Discipline.
- Opening and closing.
- Inventory and ordering.
- Organized inventory to maintain optimal stock levels and support operations.
- Catering.
- Processed transactions accurately to ensure efficient service at the cash register.
- Prepared ingredients and meals according to recipes and guidelines.
- Prepared line.
- Cleaned and sanitized dishes and utensils promptly after use.
- Keeping work area clean.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
CNA Certification - Care Giving
CNA Classes
Vancouver, WA12-2013
High School -
Stevenson High School
Stevenson, WAClark College -
Clark College
Vancouver, WAUniversity of Subway - on-line
University of Subway
Skills
- Order processing
- Route optimization
- Inventory tracking
- Customer relationship management
- Data analysis
- Attention to detail
- Prioritization
- Multitasking ability
- Team collaboration
- Effective communication
Hobbies and Interests
- Spending time with my kids
- Coaching
- Softball
- Soccer
- Hiking
- Camping
- Deep sea Fishing
- Bass Fishing
- Back packing
- Wood cutting
- Dancing
- Bowling
- Horseback riding
- Home repairs
- Travel
- Enjoy staying busy and learning new trades
Refrences
- Larry Chance - Supervisor Hood River Sand & Gravel 541.806.0542
- Alli Morris - Lead Concrete Dispatch Hood River & Gravel 541.645.4871
- Carla Nielson - Manager Subway Washougal 360.600.1452.
- Jason Carlson - JJ Quality Concrete North Bonneville 360.607.3485
Timeline
Dispatcher Office Assistant
Hood River Sand & Gravel
09.2024 - 01.2026
Cook/Server/Barista
Crosscut Espresso & Deli
09.2023 - 03.2024
Clerk/Cashier
Home Valley Store
06.2021 - 07.2024
Mucker/Laborer
J & J Quality concrete
09.2020 - 05.2023
CCA
USPS
06.2015 - 02.2017
Toll Taker
Port of Cascade Locks
06.2014 - 05.2015
Care Giver
Donald Flick
07.2013 - 11.2022
Manager
Subway
01.2006 - 08.2012
Assistant Manager
Subway
01.2001 - 01.2006
CNA Certification - Care Giving
CNA Classes
High School -
Stevenson High School
Clark College -
Clark College
University of Subway - on-line
University of Subway