Krista Gerbracht
Belle Fourche,SD
Summary
Recent graduate with foundational knowledge in Health and Wellness and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Press Machine Operator
Sowers & Sons Dirty Laundry
10.2018 - Current
- Enhanced product quality by monitoring press operations, making necessary adjustments, and maintaining strict adherence to specifications.
- Demonstrated adaptability by learning new technologies and adjusting to changes in job requirements as needed.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
- Managed inventory levels of laundry supplies, keeping sufficient stock on hand to meet customer demand.
- Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
- Acted as a reliable resource for colleagues by sharing technical expertise and troubleshooting complex issues when needed.
- Supported continuous improvement efforts by proactively suggesting ideas for process enhancements that led to increased productivity within the department.
- Increased customer satisfaction by consistently producing high-quality products that met or exceeded client expectations.
- Consistently met production deadlines through efficient time management and prioritization of tasks.
- Performed regular quality checks on finished products, ensuring correct dimensions, color accuracy, and overall appearance met client specifications before shipment.
Telephone Account Manager
Mass Markets-Spearfish, SD
07.2012 - 06.2017
- Established rapport with potential clients during initial contact calls, creating a solid foundation for future collaborations.
- Streamlined workflow processes, resulting in improved efficiency and a higher volume of resolved inquiries.
- Maintained an up-to-date knowledge of industry developments, ensuring clients received the best possible advice and support throughout their partnership with the company.
- Analyzed call data to identify trends and adjust tactics accordingly, optimizing performance metrics across the board.
- Delivered detailed product presentations showcasing features relevant to each specific client''s needs, leading to increased adoption rates among existing customers.
- Maximized sales revenue by identifying opportunities for upselling and cross-selling products and services.
- Mentored junior account managers, fostering collaboration and skill development for overall team success.
Wait Staff Member
Cedar House Resturaunt
01.2010 - 01.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Education
Bachelor of Science - Health and Wellness
Purdue University Global
07.2020
Skills
- Strong organization
- Patient confidentiality
- Healthcare systems
- Customer service
- HIPAA compliance
- Multitasking and organization
- Friendly and outgoing
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Medical terminology
- Attention to detail
Timeline
Press Machine Operator
Sowers & Sons Dirty Laundry
10.2018 - Current
Telephone Account Manager
Mass Markets-Spearfish, SD
07.2012 - 06.2017
Wait Staff Member
Cedar House Resturaunt
01.2010 - 01.2015
Bachelor of Science - Health and Wellness
Purdue University Global
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