Krista Holtgreive

• Responsible for processing space request forms for all on campus meetings and events
• Event manager for all University Center meetings and events facilitating the reservation of space, setup of venue, technology needs, and quotes relating to reservation expenses
• Coordinates daily with CMU Catering on food and beverage needs in the University Center
• Responsible for the University Center building maintenance including, working with offices in the building to address facility needs, submission of Facilities Management work orders, management of university keys to personnel, coordination with custodial team to address building cleanliness, and coordinating needs for construction projects within the building
• Communicates daily with facilities team in the University Center on building maintenance projects, cleaning needs, and event management
• Manages summer conferences operation including the intake of camp requests, reservation of residence hall spaces, dining hall meals, parking for guests, and card access
• Oversees 4 professional staff members, Assistant Conference Managers, responsible for the planning an execution of summer conference operations
• Coordinates daily with campus partners to ensure successful camps and conference operations including the CMU Dining team, Residence Life, Facilities Management, Parking Services, Athletics, University Recreation, University Events, and CMU Card Office
• Engaged in customer service and daily communication with potential and current clients, faculty and professional staff members, and students

• Academic Year
• Completed several trainings on the conduct process and university policies outlined in the Student Code of Conduct, Rights, and Responsibilities
• Assigned student cases and was responsible for reading through the incident report, understanding the policies on campus, building relationships with students to help facilitate a conversation about the incident and next steps
• Responsible for the recording all details of the conduct process in the system including meeting notes from the CPO meeting, any documentation related to the incident, and violation letter explaining the outcome and expectations of the student moving forward
• Completed written violation letters that outlined the policy in question, meeting notes from the conversation with the student, explained appropriate sanctions, and outlined the appeals process
• Maintained confidentiality of students and conduct related matters

• Responsible for onsite operations of food and beverage for on campus events and meetings
• Completed the prep work for assigned events including the review of the banquet event order, pack out of all materials needed for event, coordination of student staff to assist with the pack out, and scheduling of staff
• Responsible for all onsite execution of food and beverage service including, management of staff throughout the event, all setup of food and beverage needs, service throughout the event, and all clean up required of the facility
• Maintained strong relationships with campus partners while onsite for events to make sure client needs were met
• Facilitated all food and beverage services needs for the football suite packages in Kelly Shorts Stadium and built relationships with clients to provide excellent service

• Facilitated daily site visits for potential clients specifically the selling of the venues within The B.O.B
• Answered all initial inquiries to potential clients via email or phone and followed up appropriately
• Coordinated all events ranging from weddings to corporate events
• Daily duties included coordinating event details such as set-up of the venue, catering needs, beverage needs, timeline of event, staff required for the event, payment, and outside vendor coordination
• Created promotional materials for venues that were distributed to potential clients and continued partners within the downtown Grand Rapids community
• Worked daily with event management and restaurant software systems such as Gather and Digital Dining
• Worked directly with the client and catering kitchen on all menu’s including specialized catering orders, food allergies, dietary needs, etc
• Worked with Beverage Manager on all bar orders and non-alcoholic beverages for each event
• Coordinated efforts with outside vendors for equipment delivery and set-up needs
• Managed the day of staff including set-up team, culinary staff, servers, bartenders, and other managers
• Fulfilled office duties such as answering of phones, answering inquiries for rental and availability of venues, filing, billing, ordering of supplies, and printed promotional materials
• Assisted with the managing of large events at The B.OB
• Such as New Year’s and Halloween

Assisted in the day of operations for the festival including, organizing of the registration area, scanning of tickets, explanation of the ticket benefits, intake of payment for tickets, and customer service related questions and concerns

Assisted in the planning and execution of the bocce ball competitions

Assisted the events and development team in coordinating and marketing for events and fundraisers. Involved in networking with the donors and partners of the organization to boost fundraising goals and initiatives.

Guided a group of ten incoming freshman prior to starting their first year at CMU. Facilitated group discussions and activities to help them transition to their campus community.