KRISTA HOSE
TrilogyMedWaste
Glendale,AZ
9
years of professional experience
A rigorous, task-driven professional with substantial experience in data entry, customer service, office management, and reception duties. Adept at leveraging superior communication and interpersonal skills to interact with diverse individuals and groups at all organization level.
Work History
Move In Specialist
1 Year 3 Months- Developed strategies that enhanced accuracy and quality in service delivery.
- Complete final confirmation calls with customers before they move in.
- Explain important move-in details and answer customer questions.
- Coordinated workflow processes to meet deadlines while adhering to budget constraints.
- Reviewed active housing claims to ensure accuracy and compliance with regulations. and track missing move-in requirements.
- Coordinated setup of household items, appliances, and furniture for new tenants., appliances, and furniture setups.
- Confirm costs align with approved housing limits.
- Manage multiple claims and deadlines at the same time.
- Leveraged strong communication skills to build relationships with clients.
- Coordinated with cross-functional teams on projects and initiatives.
- Managed workflow processes, ensuring deadlines were met within budget constraints.
Assistant Store Manager
1 Year 8 Months- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Surpassed company minimum standards for cut times and client appointments, enhancing customer satisfaction.
- Earned employee of the month recognition multiple times for exceptional production performance.
- Oversaw daily store operations, managing staff and inventory to ensure smooth functioning.
- Consistently employee of the month due to high production numbers.
- Developed strong customer service skills by providing excellent client consultations.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Advised other stylists on proper methods for performing hair services.
- Monitored salon supplies and equipment, ordering new stock regularly.
- Efficiently handled cash transactions while processing payments accurately.
Operations Field Specialist
4 Years 1 Month- Helps organize schedules, manage initial payroll and personnel databases.
- Supports the Facility Manager in all day-to-day aspects of operating the business
- Verifies and posts details of business transactions, such as drivers labels and weights.
- Handles all Dispatching functions daily, such as routing and organizing drivers’ routes.
- Maintain inventory levels of critical supplies and record expenses for monthly tracking.
- Processed customer requests and resolved complaints to enhance service quality.
- Maintains relations with drivers and operations staff.
- Support operations in the management of Navusoft.
- Ensures all end of month duties are completed in a timely manner.
- Responsible for initial payroll duties for all temp workers.
Customer Experience Representative
9 Months- Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summary.
- Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately.
- Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
- Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner.
- Works in a fast paced, multitask environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care
Administrative Assistant
4 Years 4 Months- Investigated daily variances and corrected errors to resolve discrepancies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
- Managed Access databases converting complex data into easy-to-interpret data.
- Maintained clean and organized files by keeping accounts payable records up to date.
Education
Diploma
Licensed Cosmetologist
Skills
Advanced knowledge with Microsoft Office
Outlook
Ability to handle currency and financial transactions
Resolve discrepancies
Extremely organized
Work independently
Team player
Fast paced operations
Customer relations
Continuous improvement
Quality assurance
Management collaboration
Attention to detail
Adaptability and flexibility
Time management
Multitasking
Organizational skills
Problem-solving abilities
Professionalism
Reliability
Timeline
Move In Specialist
CRS Temporary Housing
05.2025 - CurrentRead More
Assistant Store Manager
SportClips Haircuts
09.2023 - 05.2025Read More
Operations Field Specialist
TrilogyMedWaste
07.2022 - CurrentRead More
Customer Experience Representative
Banner Health
10.2021 - 07.2022Read More
Administrative Assistant
Active Renter
06.2017 - 10.2021Read More
Copper Canyon
Diploma
Read More
Avalon Beauty Acadmy
Licensed Cosmetologist
Read More