Summary
Overview
Work History
Education
Skills
Timeline
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Krista Ingleby

Roosevelt

Summary

Efficient professional in data management, renowned for productivity and the ability to complete tasks swiftly. Possess specialized skills in accurate data entry, database management, and error detection and correction. Excel at time management, adaptability, and communication, ensuring consistent workflow and team collaboration.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Mountain America Credit Union
Roosevelt
03.2024 - Current
  • Maintained confidentiality of bank records and client information.
  • Maintained accurate records of all transactions for compliance purposes.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.

Employment Specialist

North Eastern Services
Roosevelt
05.2022 - 05.2024
  • Coordinated activities between multiple agencies providing support services for individuals seeking employment assistance.
  • Developed professional relationships with local businesses to secure employment opportunities for clients.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Advocated on behalf of clients with employers, negotiating accommodations or flexible schedules.
  • Provided ongoing support and coaching to clients throughout the job application process and their continued employment.

Specimen Technician

Precision Diagnostics
Roosevelt
10.2022 - 07.2023
  • Collected specimens from patients in accordance with established protocols.
  • Ensured proper labeling of all specimens prior to analysis or storage.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Maintained specimen collection records accurately and efficiently.
  • Verified accuracy of test results before releasing them to physicians or other healthcare professionals.
  • Monitored inventory levels of supplies needed for specimen processing and ordered additional items when necessary.

Training Coordinator

ROI Solutions Inc.
Roosevelt
05.2020 - 08.2022
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Facilitated engaging and informative training sessions for both new hires and existing staff.
  • Assisted in designing, developing, and implementing new training methods and techniques.

Waitress Trainer

Cracker Barrel Restaurant
Harker Heights
04.2013 - 02.2019
  • Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.

Education

Pharmacy Technician Certification -

Central Texas College
Killeen, TX
11-2019

GED -

Central Texas College
Killeen, TX
04-2014

Skills

  • Regulatory compliance
  • Customer service
  • Quick learner
  • Data entry
  • Fraud detection
  • POS systems expert
  • Inbound and outbound calling
  • Appointment scheduling
  • Critical thinking
  • CRM software
  • Multi-task management
  • Adaptability and flexibility
  • Effective communication
  • Time management
  • Problem solving

Timeline

Customer Service Representative

Mountain America Credit Union
03.2024 - Current

Specimen Technician

Precision Diagnostics
10.2022 - 07.2023

Employment Specialist

North Eastern Services
05.2022 - 05.2024

Training Coordinator

ROI Solutions Inc.
05.2020 - 08.2022

Waitress Trainer

Cracker Barrel Restaurant
04.2013 - 02.2019

Pharmacy Technician Certification -

Central Texas College

GED -

Central Texas College

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Krista Ingleby