Krista Johnson
Bend,OR
Summary
Resilient & creative Chief of Staff with comprehensive background in strategic planning, policy development and team leadership. Notable strengths include problem-solving abilities, adaptability to change, and strong interpersonal skills. In previous roles, have facilitated effective communication between executive leaders and staff, while clarifying ambiguity and implementing operational strategies that enhanced overall productivity.
Overview
8
8
years of professional experience
Work History
Chief of Staff
VAST Data
Bend, USA
11.2022 - Current
- Executed strategic roadmap, driving high-priority initiatives across global teams.
- Directed hiring strategies and leadership development, tripling team size during hyper-growth phase.
- Orchestrated cross-functional communications and budget management to support organizational objectives.
- Designed and implemented operational programs to drive efficiency, automation and employee retention.
- Operationalized KPIs to assess effectiveness, aligning operational efforts with data-informed decision-making.
- Developed strategic initiatives to support company growth and operational effectiveness.
- Managed executive communications, ensuring alignment across leadership teams.
- Fostered a positive workplace culture through engagement and team-building activities.
Senior Manager, Engineering Operations
Splunk
Bend, USA
05.2021 - 11.2022
- Directed Release Management and established Problem Management function to enhance operational efficiency for Splunk customers.
- Led team of 12+ Release Managers and 4 Problem Managers, mentoring members to achieve project objectives while maintaining workflow.
- Implemented mechanisms to scale business functions, proposing solutions that optimized resource allocation and boosted efficiency.
- Assessed project impacts using key metrics, ensuring alignment with organizational goals and priorities.
Manager, PMO and Senior Technical Program Manager
Oracle Cloud Infrastructure
09.2018 - 05.2021
- Established Operational Excellence Team to optimize cross-functional workflows during integration of multiple business units.
- Managed global team of 12 Technical Program Managers, delivering results aligned with strategic roadmaps.
- Conducted workforce trend analysis and led change management initiatives to ensure smooth transitions.
- Defined and implemented scalable processes, enhancing operational frameworks to support rapid growth.
Senior Customer Success Manager
Tiny Pulse
03.2018 - 11.2018
- Designed automated workflows to streamline technical support, enhancing customer satisfaction and establishing repeatable processes for technical specifications.
- Collaborated with engineering teams to perform root cause analysis on escalations, delivering tailored enterprise solutions.
- Led implementation of a new CRM system, facilitating enhanced data collection and analytics for customer success.
- Partnered with leadership to establish new KPIs, aligning customer success metrics with organizational goals.
Education
Masters of Business Administration -
Regents University London
LONDON, ENGLAND01.2010
Masters of International NGO Management -
Regents University London
LONDON, ENGLAND01.2009
Bachelors of Public Affairs & Non-Profit Management -
Seattle University
SEATTLE, WASHINGTON01.2007
Skills
- Strategic vision and execution
- Financial planning and forecasting
- Talent acquisition and leadership
- Cross-functional team management
- Change management
- Operational efficiency
- Workflow integration
- Results orientation
- Continuous improvement
- Work Planning and Prioritization
- Program management and optimization
- Data analysis and KPI monitoring
Affiliations
Crossfit, Mountain Biking, Hiking, Yoga, Traveling, Art
Timeline
Chief of Staff
VAST Data
11.2022 - Current
Senior Manager, Engineering Operations
Splunk
05.2021 - 11.2022
Manager, PMO and Senior Technical Program Manager
Oracle Cloud Infrastructure
09.2018 - 05.2021
Senior Customer Success Manager
Tiny Pulse
03.2018 - 11.2018
Masters of Business Administration -
Regents University London
Masters of International NGO Management -
Regents University London
Bachelors of Public Affairs & Non-Profit Management -
Seattle University