Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Krista Kresge

Fremont,CA

Summary

Donation Attendant experienced with quality control of donations to differentiate between usable products and products requiring disposal. Cleaned and sanitized donation items in preparation for resale or use. Organized donations according to class and type of item. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Donation Lead

Goodwill Inc
Livermore, CA
06.2019 - 07.2021
  • 1
  • Receive donated goods from donors
  • 2
  • Assist donors with unloading cars & carrying donations
  • 3
  • Provide receipts to donors 4
  • Collect and bag/box all donations brought in
  • 5
  • Maintain accurate donation records of total donors on a daily and weekly basis.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Sorted and performed quality control measures of donated items.
  • Prepared shipments of items for transport to alternate locations.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Assisted in loading and unloading of transport trucks.
  • Worked with site management to prepare weekly work schedules and fulfill staffing requirements.
  • Complied with company privacy policies to uphold confidentiality of donors and recipients.
  • Opened and closed facility according to operating hours to secure donations and funds.
  • Maintained organized and clean worksite.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Customer Service Representative

Norcal Paper Recyling
Hayward, CA
01.2018 - 11.2019
  • 1
  • Receiving and resolving customer complaints across multiple communication channels 2
  • Attending to customers according to procedures and creating an excellent customer experience 3
  • Educating customers about an organization's products and services 4
  • Fulfilling a customer request, storing information in a database for future use and maintaining it
  • Resolved customer issues
  • Booked appointments for clients
  • Managed customer accounts
  • Greeted customers
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

Granada High School
Livermore, CA
06.2010

Skills

  • English
  • Account Management
  • Copywriting
  • Certifications and Licenses
  • Cosmetology
  • January 2008 to January 2010
  • 1 Coloring, cutting, designing and washing hair
  • 2 Offering makeup recommendations based on preferences and skincare needs
  • 3 Making recommendations on hair and makeup products
  • 4 Cutting, cleaning, grooming and painting nails
  • 5 Perform facials and scalp treatments
  • Closing Procedures
  • Customer Experience
  • Team Goals
  • POS Transactions
  • Cash Register Operations
  • Special Assignments
  • Loss Prevention Goals Monitoring
  • Safety Practices
  • Customer Interaction
  • Alarm Systems
  • Customer Loyalty

Timeline

Donation Lead

Goodwill Inc
06.2019 - 07.2021

Customer Service Representative

Norcal Paper Recyling
01.2018 - 11.2019

High School Diploma -

Granada High School

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Krista Kresge